Walk-in Drive at Cogenthub for Voice Process Roles .Any Graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at Cogenthub -Overview
- Company – Cogenthub Walk-in
- Role -Voice Process
- Qualification – Any Graduate
- Experience –1-5 years
- Location- Kolkata
- Salary – 1.5-3.25 Lacs P.A.
ABOUT Cogenthub COMPANY
CogentHub is a global provider specializing in delivering business solutions that incorporate cutting-edge technologies. Their core mission is to harness data and technology to help clients achieve strategic business objectives and secure a competitive edge. Leveraging extensive experience spanning various industries and a deep understanding of technology, CogentHub offers a range of outsourcing and management consulting services to support businesses in optimizing their operations and driving success.
Walk-in Drive at Cogenthub – Voice Process Responsibilities
- Customer Inquiries: Address customer inquiries, concerns, and requests through various channels like phone, email, chat, or social media. Provide accurate and timely information to resolve issues and answer questions.
- Issue Resolution: Identify and troubleshoot customer issues, aiming for a swift and satisfactory resolution. This may involve coordinating with other departments or escalating complex problems to higher levels of support.
- Product Knowledge: Develop in-depth knowledge of the company’s products or services to assist customers effectively. Educate customers about product features, usage, and benefits.
- Customer Feedback: Collect and document customer feedback and suggestions. Share insights with the relevant teams to improve products, services, and overall customer experience.
- Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. This documentation helps in tracking customer history and improving service quality.
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Walk-in Drive at Cogenthub -Skills Required
- Effective Communication: Strong verbal and written communication skills are crucial. Customer Support Executives must convey information clearly, actively listen to customer concerns, and respond in a courteous and professional manner.
- Empathy: The ability to understand and empathize with customer needs, concerns, and emotions is essential. Empathetic support can help build trust and foster customer loyalty.
- Problem-Solving: Proficiency in problem-solving is important for identifying customer issues and finding effective solutions promptly. Customer Support Executives should be resourceful and adaptive in addressing various challenges.
- Product Knowledge: A deep understanding of the company’s products or services is vital. This knowledge enables Customer Support Executives to provide accurate information, answer questions, and offer relevant solutions to customer inquiries.
- Patience and Resilience: Dealing with irate or frustrated customers can be challenging. Patience and the ability to remain calm and professional under pressure are essential traits for handling difficult situations and resolving conflicts.
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HOW TO APPLY FOR THE Walk-in Drive at Cogenthub ?
To apply for the Walk-in Drive at Cogenthub Candidate need to walk in to the Venue that is given below.
FOR Kolkata LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | Voice Process |
| Experience | 1-5 years |
| Contact : | Shipra ( 9230998539 )/9230998537 (HR Tannu) |
| Date : | 18th December – 19th December |
| Time : | , 11.00 AM – 4.30 PM |
| Address : | Cogent Hub Private Limited Martin Business Park, 7th Floor, Suite No.7A, BP Block, Salt Lake Sector – V, Kolkata -700091. Landmark: Near Technopolis. Nearest Bus Stop Technopolis |
Walk-in Drive at Cogenthub – Frequently Asked Question?
What is the Cogenthub walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1.5-3.25 Lacs P.A. for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
