Webhelp Mega off campus Drive 2023 : hiring As Customer Service Agent – Non-Voice Role. High school level, any Graduate ,12 pass Candidates can apply for the post.
Table of Contents
Webhelp Mega off campus Drive 2023 – Overview
- Company – Webhelp
- Role –Customer Service Agent – Non-Voice
- Qualification – High school level, any graduate ,12 pass
- Experience – 0-3 years
- Location – Gurgaon
- Salary- 3LPA – 5 LPA
Webhelp Mega off campus Drive 2023 – ABOUT COMPANY
Webhelp is a global customer experience and business process outsourcing (BPO) company. Webhelp specializes in providing customer support, technical support, sales, and other customer-focused services to a wide range of industries and businesses. Their services often include handling customer inquiries via phone, email, chat, and other communication channels.
Webhelp operates in multiple countries and has a diverse client base, including companies in sectors such as telecommunications, e-commerce, financial services, healthcare, and more. They aim to help businesses enhance their customer interactions, improve customer satisfaction, and streamline their customer service operations.
Webhelp Mega off campus Drive 2023 – Customer Service Agent – Non-Voice Responsibilities
- Customer Interaction: Communicating with customers via various channels, such as phone, email, chat, or in-person, to address their inquiries, concerns, or requests. They should maintain a professional and courteous demeanor during these interactions.
- Problem Solving: Identifying and resolving customer issues and complaints effectively. This may involve troubleshooting technical problems, addressing billing discrepancies, or finding solutions to product/service-related concerns.
- Product/Service Knowledge: Developing a deep understanding of the company’s products or services so they can provide accurate information and guidance to customers.
- Customer Assistance: Assisting customers with product/service selection, order placement, and the overall customer journey. This includes helping customers navigate websites or apps and assisting with self-service options.
- Handling Escalations: Escalating complex or unresolved issues to higher-level support or management when necessary. Customer Care Executives should know when an issue requires additional attention.
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Webhelp Mega off campus Drive 2023 – Skills Required
- Communication Skills: Clear and effective communication is paramount. Customer Care Executives should be able to convey information and solutions clearly and concisely, both verbally and in writing.
- Active Listening: Paying full attention to customers, understanding their needs, and empathizing with their concerns is crucial for effective problem-solving.
- Empathy: Being able to understand and share the feelings of customers, even in difficult or frustrating situations, helps build rapport and trust.
- Patience: Remaining calm and composed, especially when dealing with irate or upset customers, is essential for maintaining professionalism and resolving issues.
- Problem-Solving Skills: The ability to analyze customer problems, identify root causes, and provide appropriate solutions is a key skill.
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HOW TO APPLY FOR Webhelp Mega off campus Drive 2023?
To apply for the Webhelp Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Webhelp Mega off campus Drive 2023 company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role -Customer Service Agent – Non-Voice (Gurgaon Location)
Webhelp Mega off campus Drive 2023 – Frequently Asked Question ?
What is the Webhelp selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
