Job update : Junior Associate, Technology Operations Vacancy at Western Union.BE/BTech/BCom candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Western Union
- Role – Junior Associate, Technology Operations
- Qualification –BE/BTech/BCom
- Experience –1-2
- Location – Pune
- Salary –2.5 – 3.5 LPA
ABOUT COMPANY
Western Union is a global financial services and communications company that specializes in money transfers and payments. With a history dating back to 1851, Western Union has grown to become one of the leading providers of cross-border money transfer services, enabling individuals and businesses to send and receive funds worldwide.
The primary service offered by Western Union is money transfer, allowing customers to send money to over 200 countries and territories through various channels including physical agent locations, online platforms, and mobile applications. Customers can initiate transfers by depositing cash at a Western Union agent location or by using their bank accounts or credit/debit cards. Recipients can receive funds in various forms such as cash pickup, direct bank deposits, mobile wallets, or prepaid cards, depending on the destination and available options.
Western Union also offers additional services such as bill payments, money orders, and prepaid services. Customers can pay bills for utilities, mortgages, credit cards, and other services through Western Union’s network. Money orders provide a secure form of payment, and prepaid services include reloadable prepaid cards that can be used for transactions and money management.
What You Will Be Doing As Junior Associate, Technology Operations
- Monitor the digital properties on a continuous basis to assess the health of the site & apps, including keeping track of metrics and KPIs that help detect any customer experience issues and other issues that may impact the business and its revenues.
- Assist in the root cause analysis of customer and site issues using available tools & reports.
- Log incidents in Incident Management system as necessary and track incidents to closure.
- Observe and uphold the SLA in terms of issue resolution time, first response time and ticket activity management.
- Interface with Customer Service Centers to handle urgent and escalated customer issues.
- Passion for operational excellence with a commitment to delighting customers.
- Review and monitor dashboards, Reporting and alerts for all Business KPI’s
- Good communication skills, including the ability to convey analytic insights effectively to both IT and business audiences.
- Take dynamic approach to issues, work diligently to find a solution and are not afraid to take the initiative.
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Skills Required for Junior Associate, Technology Operations
- Technical Aptitude: A solid foundation in technology and an aptitude for understanding and working with different systems, software, and hardware components is essential. This includes basic knowledge of computer systems, networks, operating systems, and relevant technologies.
- Troubleshooting and Problem-Solving: The ability to identify and resolve technical issues and challenges is crucial. Junior Associates in Technology Operations should be skilled in troubleshooting hardware and software problems, analyzing error logs, and implementing appropriate solutions.
- Communication: Effective communication skills are important for working collaboratively with team members, as well as interacting with end-users or clients. This includes clearly articulating technical information, listening actively to understand requirements, and providing assistance and support in a professional manner.
- Attention to Detail: Having a keen eye for detail is important in ensuring accuracy and precision in technology-related tasks. Junior Associates should be able to follow instructions carefully, document processes accurately, and conduct thorough testing and quality checks.
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HOW TO APPLY FOR Western Union 2023 ?
To apply for the Western Union 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Western Union company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Junior Associate, Technology Operations-PUNE LOCATION
Western Union – Frequently Asked Question?
What is the Western Union selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 – 3.5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
