TTEC off Campus Drive for Chat Customer Service and Sales Representative role .Any Graduate ,12 Pass candidate can apply for the post.

Complete details are given below:-

• Company – TTEC
• Role – Chat Customer Service and Sales Representative
• Qualification –Any Graduate ,12 Pass
• Experience –0-3
• Location – Ahmedabad & Mumbai
• Salary –3lpa-5lpa

ABOUT COMPANY

TTEC, also known as TeleTech Holdings, Inc., is a global customer experience services company that specializes in providing customer engagement and technology-enabled solutions. With its headquarters in Englewood, Colorado, TTEC operates in over 20 countries and employs thousands of people worldwide.

The company offers a wide range of services, including customer service, technical support, sales, and marketing, all aimed at helping businesses enhance their customer experience. TTEC leverages advanced technologies such as artificial intelligence, automation, and analytics to deliver personalized and efficient customer interactions across various channels, including phone, email, chat, and social media.

TTEC’s expertise lies in designing and implementing customer engagement strategies that align with its clients’ goals and values. The company assists organizations in optimizing their customer service operations, improving customer satisfaction, and driving business growth. TTEC’s solutions are tailored to specific industries, including healthcare, financial services, technology, telecommunications, and retail.

What You Will Be Doing As Chat Customer Service and Sales Representative

• Customer Support: You will engage with customers via chat platforms to address their inquiries, provide product information, resolve issues, and offer solutions to their concerns. This involves actively listening to customers, empathizing with their needs, and providing timely and accurate responses to ensure a positive customer experience.
• Sales and Upselling: You will leverage your product knowledge and persuasive skills to promote and sell products or services to customers. This may involve identifying customer needs, recommending suitable products or upgrades, and effectively communicating the value and benefits of the offerings. Your goal will be to convert customer interactions into successful sales while maintaining professionalism and integrity.
• Order Processing and Follow-Up: You will assist customers in placing orders, verifying information, and ensuring accurate order processing. This may involve coordinating with other departments or systems to complete transactions smoothly. Additionally, you may be responsible for following up with customers to confirm their satisfaction, address any concerns, and foster ongoing relationships.
• Problem Resolution: As a representative, you will encounter various customer issues, such as complaints, technical difficulties, or billing inquiries. Your role will be to actively troubleshoot and find appropriate solutions, escalating complex problems when necessary. This requires patience, problem-solving skills, and the ability to handle difficult situations with professionalism.

Skills Required for Chat Customer Service and Sales Representative

• Communication Skills: Excellent written communication skills are crucial for effectively engaging with customers via chat. You should be able to convey information clearly, concisely, and professionally, while also demonstrating empathy and active listening to understand customer needs and concerns.
• Customer Service Orientation: A strong customer service mindset is essential to provide outstanding support and assistance. You should be customer-focused, patient, and able to remain calm and composed in challenging situations. The ability to handle customer inquiries, complaints, and requests with a positive and solution-oriented approach is vital.
• Sales and Persuasion Skills: As a sales representative, you need persuasive skills to promote products or services and convert customer interactions into sales. You should be able to highlight product features, understand customer needs, and effectively communicate the value proposition to drive sales and upselling opportunities.
• Product Knowledge: A comprehensive understanding of the products or services you are offering is crucial. You should have in-depth knowledge of the features, benefits, and pricing details to address customer queries accurately, make informed recommendations, and effectively position the offerings.
• Technical Proficiency: Proficiency in using chat platforms, customer relationship management (CRM) systems, and other relevant software tools is important. You should be comfortable navigating multiple screens, toggling between applications, and effectively using technology to access information, process orders, and provide efficient customer support.
• Problem-Solving Abilities: Strong problem-solving skills are essential to address customer issues and find appropriate solutions. You should be able to analyze problems, think critically, and use resources effectively to troubleshoot technical difficulties, resolve complaints, and provide satisfactory resolutions.

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HOW TO APPLY FOR TTEC 2023 ?

To apply for the TTEC 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to TTEC company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Chat Customer Service and Sales Representative-ahmedabad location

Customer Service Representative-Mumbai Location

TTEC – Frequently Asked Question?

What is the TTEC selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3lpa-5lpa for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information