Lightcast off Campus Recruitment 2023 : Hiring As Technical Support Engineer

Lightcast off Campus Recruitment 2023 Hiring As Technical Support Engineer Role. Bachelor’s degree in Computer Science, Engineering Candidates can apply for the post.

Lightcast off Campus Recruitment 2023 – Overview

• Company – Lightcast
• Role – Technical Support Engineer
• Qualification – Bachelor’s degree in Computer Science, Engineering
• Experience – 1+
• Location – Chennai
• Salary- 3-6 LPA

ABOUT Lightcast COMPANY

Lightcast is a trusted advisor on labor market information for customers across a wide array of markets. We build SaaS products that combine many different kinds of workforce data to accurately inform our clients’ decisions about college course offerings, hiring, site selection, economic development, and much more.

We need a Technical Support Engineer to join us to be a key role for the company and serve as frontline technical resource for customers. You will be delivering unique value by collaboratively and reactively solving customer problems. You will be working from problem identification to full resolution, through collaboration with engineering teams and/or escalation through managers, own customer experience through email and chat.

Lightcast off Campus Recruitment 2023 – Technical Support Engineer Responsibilities

• Issue Resolution: Technical Support Engineers diagnose and troubleshoot technical problems reported by customers. They use their knowledge and expertise to identify the root causes of issues and work towards resolving them efficiently. This may involve providing step-by-step instructions, remote assistance, or escalating more complex issues to higher-level support teams.
• Customer Communication: Effective communication is essential. Support Engineers interact with customers through various channels, such as phone, email, chat, or ticketing systems. They must listen to customers’ concerns, ask clarifying questions, and provide clear and empathetic responses while managing customer expectations.
• Documentation: Support Engineers maintain detailed records of customer interactions, including the issues reported, troubleshooting steps taken, and solutions provided. This documentation is valuable for tracking trends in customer issues, creating knowledge base articles, and ensuring continuity in support.
• Product Knowledge: Technical Support Engineers need in-depth knowledge of the products or services they support. They stay updated on new features, updates, and known issues to provide accurate and up-to-date assistance. Continuous learning and training are often part of the role.
• Customer Education: In addition to resolving immediate technical problems, Support Engineers often educate customers on product functionality, best practices, and preventive measures to avoid future issues. They may create and share instructional materials or conduct training sessions to empower customers to use products more effectively.

Lightcast off Campus Recruitment 2023 – Skills Required

• Technical Proficiency: Strong technical knowledge and expertise in the products or services being supported is paramount. This includes understanding hardware and software components, troubleshooting techniques, and familiarity with relevant operating systems and platforms.
• Problem-Solving Skills: Technical Support Engineers must excel in problem-solving. They need the ability to analyze complex issues, identify root causes, and develop solutions quickly. Critical thinking and a logical approach to troubleshooting are essential.
• Communication Skills: Effective communication is key. Support Engineers must convey technical information in a clear, concise, and understandable manner, both in written and verbal communication. They should also be empathetic and patient when interacting with customers, especially those who may not have a technical background.
• Customer Service Skills: Providing exceptional customer service is a core aspect of the role. Support Engineers should be customer-centric, responsive, and attentive to customer needs. This includes active listening, managing customer expectations, and maintaining a positive attitude even in challenging situations.
• Documentation and Knowledge Management: Keeping thorough records of customer interactions, troubleshooting steps, and solutions is vital. Additionally, creating and maintaining a knowledge base with FAQs, troubleshooting guides, and best practices helps streamline support processes and empowers customers to find answers independently.

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HOW TO APPLY FOR Lightcast off Campus Recruitment 2023 ?

To apply for the Lightcast off Campus Recruitment 2023 – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Lightcast off Campus Recruitment 2023 company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Role- Technical Support Engineer (CHENNAI LOCATION)

Lightcast off Campus Recruitment 2023 – Frequently Asked Question ?

What is the Lightcast selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3-6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.