Aircall Careers, Work from Home : Hiring As Customer Support Role. Any Graduate Candidates can apply for the post.
Table of Contents
Aircall Careers, Work from Home – Overview
- Company – Aircall work from home
- Role – Customer Support
- Qualification –,Any Graduate
- Experience -1 years
- Location – Remote Work From Home
- Salary- 3lpa-5lpa
Aircall Careers, Work from Home – ABOUT COMPANY
Aircall, as a cloud-based phone system and call center software, carries various responsibilities within an organization. Its primary role is to facilitate seamless communication and customer support. Administrators are responsible for setting up and configuring Aircall to meet the organization’s specific needs. They manage user accounts, permissions, and integrations with other tools, ensuring that calls are routed efficiently.
Customer support and service teams use Aircall for handling customer inquiries and support calls, logging important call details, and analyzing call data to enhance service quality. They also manage voicemails to ensure no customer query goes unaddressed.
Sales and marketing teams leverage Aircall for outbound calling, call recording, and lead management, enabling them to engage with prospects and record interactions for future reference.
Aircall Careers, Work from Home – Customer Support Responsibilities
- Ability to multi-task across different platforms and forms of communication.
- An understanding of how CRMs systems workStrong understanding of basic computer skills.
- Ideally 1 + years of experience in a SaaS B2B customer support role or transferable experience/skills.
- A curiosity to understand and troubleshoot complex customer inquiries.
- Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders).
- Self-driven and comfortable working autonomously.
- Bilingual in (language) is required .
- Strong sense of time management and prioritization of work.
- Excellent written and verbal communication skills.
- Familiar with ticketing tools and systems
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
- Creative and passionate about helping others.
- Exhibit uncompromising empathy.
- The desire to contribute to a fast growing company.
- Available to work in overnight shifts .
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Aircall Careers, Work from Home – Skills Required
- Effective Communication: Clear and concise communication is key. Customer support agents should be able to listen actively to customer concerns and convey information and solutions in a way that is easy for customers to understand.
- Patience: Dealing with frustrated or upset customers can be challenging. Patience is essential for maintaining a calm and helpful demeanor, even in difficult situations.
- Empathy: Understanding and relating to customers’ feelings and concerns is crucial. Empathetic responses can go a long way in building a positive customer experience.
- Product Knowledge: Agents should have a deep understanding of the products or services they are supporting. This knowledge helps them provide accurate information and solutions.
- Problem-Solving Skills: Customer support often involves resolving complex issues. Agents should be able to analyze problems, identify solutions, and implement them effectively.
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HOW TO APPLY FOR Aircall Careers, Work from Home?
To apply for the Aircall Careers, Work from Home – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Aircall Careers, Work from Home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Customer Support – Remote ( Work From Home)
Aircall Careers, Work from Home – Frequently Asked Question ?
What is the Aircall selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3lpa-5lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
