Work from Home Jobs in India with ResultsCX Careers for Real Time Analyst role. Any Graduate Candidates can apply for the post.
Table of Contents
Work from Home Jobs in India with ResultsCX – Overview
- Company – ResultsCX Work from Home
- Role – Real Time Analyst
- Qualification – Any Graduate
- Experience – 0-2 years
- Location – Remote
- Salary- 2 lpa – 4lpa
Work from Home Jobs in India with ResultsCX – ABOUT COMPANY
ResultsCX is a global customer experience management company that provides outsourcing solutions and services to enhance customer interactions for various businesses. The company focuses on delivering customer-centric solutions, including customer support, technical support, and sales support. ResultsCX leverages technology and analytics to optimize customer experiences and improve operational efficiency. With a global presence, the company aims to assist organizations in building stronger customer relationships and achieving better business outcomes through its comprehensive customer experience management services.
Work from Home Jobs in India with ResultsCX – Real Time Analyst Responsibilities
- Real-Time Analysts continuously monitor key performance indicators (KPIs) and operational metrics in real-time, such as call volume, service levels, and agent availability. They use monitoring tools and dashboards to track the performance of the contact center and identify trends or issues as they happen. Ensuring that agents adhere to their schedules is a critical responsibility. Real-Time Analysts track agent activities, breaks, and lunch times to ensure compliance with the schedule. They make real-time adjustments to address deviations from the plan and optimize workforce utilization. Real-Time Analysts are responsible for making intraday adjustments to workforce management tools based on fluctuations in call volume or unexpected events. This involves revising agent schedules, adjusting staffing levels, and making other real-time decisions to meet service level objectives. After the real-time monitoring period, Real-Time Analysts generate reports and analyze the data to identify areas for improvement. They may provide insights and recommendations for optimizing scheduling, resource allocation, and other operational aspects to enhance overall efficiency and performance.
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Work from Home Jobs in India with ResultsCX – Skills Required
- Real-Time Analysts must possess strong analytical skills to interpret real-time data and identify trends or patterns. This involves analyzing call volumes, agent performance metrics, and other key performance indicators to make informed decisions on workforce adjustments.
- Proficiency in workforce management tools, call center software, and data analysis tools is crucial. Real-Time Analysts should be comfortable using technology to monitor performance, make scheduling adjustments, and generate reports to support decision-making.
- Given the real-time nature of the role, attention to detail is essential. Real-Time Analysts must closely monitor various metrics, identify deviations from plans, and ensure that workforce activities align with established schedules and objectives.
- Effective communication is vital for Real-Time Analysts. They need to communicate real-time insights and updates to various stakeholders, including supervisors, managers, and agents. Clear and concise communication ensures that everyone is informed and can take appropriate actions.
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HOW TO APPLY FOR Work from Home Jobs in India with ResultsCX ?
To apply for the ResultsCX Careers, Work from Home– interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to ResultsCX Work from Home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
rOLE- Real Time Analyst (Remote)
Work from Home Jobs in India with ResultsCX – Frequently Asked Question ?
What is the ResultsCX Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 lpa – 4lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
