ICICI Lombard Walkin Interview For CRM -Customer Retention Manager role. Any Graduate candidate can apply for the post
Table of Contents
ICICI Lombard Walkin Interview – Overview
- Company Website- www.icicilombard.com
- Company – ICICI Lombard (Walkin)
- Roles – CRM -Customer Retention Manager
- Qualification – Any Graduate
- Location – Mumbai
- Work Experience – 0 – 5 years
- Salary – 1.75-2.5 Lacs P.A.
ABOUT ICICI Lombard COMPANY
ICICI Lombard General Insurance Company Limited is one of the leading private sector general insurance companies in India. Established in 2001, it is a joint venture between ICICI Bank Limited, one of India’s largest private sector banks, and Fairfax Financial Holdings Limited, a global insurance and reinsurance company headquartered in Canada. ICICI Lombard offers a wide range of insurance products and services including motor insurance, health insurance, travel insurance, home insurance, and business insurance, among others. Known for its innovative solutions, customer-centric approach, and robust risk management practices, ICICI Lombard has a strong presence across the country with a vast network of branches and distribution channels. It has consistently maintained its position as a market leader in the Indian general insurance industry, leveraging technology and expertise to cater to the diverse needs of its customers.
ICICI Lombard Walkin Interview – Roles & Responsibilities For CRM -Customer Retention Manager
- Developing Retention Strategies: The CRM is responsible for creating and implementing effective strategies to retain existing customers. This involves analyzing customer data, identifying trends, and determining the most suitable approaches to encourage repeat business.
- Monitoring Customer Satisfaction: The CRM closely monitors customer satisfaction levels through various feedback channels such as surveys, reviews, and direct communication. They use this feedback to address concerns, improve services, and enhance the overall customer experience.
- Implementing Loyalty Programs: Loyalty programs are an essential tool for retaining customers. The CRM designs and manages loyalty programs that incentivize customers to remain loyal to the company by offering rewards, discounts, or exclusive benefits based on their level of engagement.
- Providing Personalized Communication: Effective communication plays a crucial role in customer retention. The CRM ensures personalized communication with customers through targeted marketing campaigns, tailored promotions, and relevant content that resonate with their interests and preferences.
- Analyzing Customer Behavior: Understanding customer behavior and purchasing patterns is key to retaining them. The CRM analyzes customer data to gain insights into their needs, preferences, and buying habits. By understanding what motivates customers to stay or leave, the CRM can proactively address issues and implement strategies to increase retention rates.
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ICICI Lombard Walkin Interview – Skills Required
- Analytical Skills: The ability to analyze customer data, identify trends, and draw actionable insights is crucial for developing effective retention strategies.
- Communication Skills: Strong communication skills are necessary for effectively interacting with customers, understanding their needs, and conveying the value of the company’s products or services.
- Relationship Management: Building and maintaining strong relationships with customers is essential for retaining them. A CRM needs to be adept at fostering trust, addressing concerns, and providing exceptional customer service.
- Problem-Solving Skills: Customer retention managers must be skilled at resolving customer issues and addressing challenges that may arise. They need to be proactive in finding solutions to ensure customer satisfaction and loyalty.
- Strategic Thinking: CRM professionals should have a strategic mindset and the ability to develop long-term plans and initiatives aimed at retaining customers. They need to stay updated on industry trends, competitor activities, and market dynamics to adapt their strategies accordingly.
HOW TO APPLY FOR ICICI Lombard Walkin Interview ?
To apply for the ICICI Lombard Walkin Interview Candidate need to walk in to the Venue that is given below.
FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | CRM -Customer Retention Manager |
| Experience | 0 – 5 years |
| Contact | Monika Waghmare ( 8655781887 ) |
| Date | 5th February – 13th February |
| Time | 10.00 AM – 5.30 PM |
| walk-in Address: | Vishwaroop IT Park floor 13 Near to Vashi Raghuleela Mall ,Vashi |
ICICI Lombard Walkin Interview – Frequently Asked Question?
What is ICICI Lombard WALK IN Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 1.75-2.5 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.
What do ICICI Lombard do?
ICICI Lombard is the leading private general insurance company in the country.
Who is the new CEO of ICICI Lombard?
veteran Sanjeev Mantri
Who founded ICICI Lombard?
Established in 2001, ICICI Lombard General Insurance Company is a joint venture between ICICI Bank- India’s second-largest bank, and Fairfax Financial Holdings Limited.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
