Razorpay Careers Opportunities for Any Graduate | Exp 0-3 Years

Razorpay Careers Opportunities for Associate/ Service Manager – Customer Services Account Management Roles. Any Graduate Candidates can apply for the post.

The complete details of this jobs are as follows :

• Company – Razorpay
• Role – Associate/ Service Manager – Customer Services Account Management
• Qualification – Any Graduate
• Experience – 0-3 Years
• Location – Bangalore/ Andhra Pradesh
• Salary – 3 LPA – 4 LPA

ABOUT COMPANY

Razorpay is a leading Indian financial technology company that offers online payment solutions and payment gateway services to businesses. Here’s some information about Razorpay:

Company Overview: Razorpay was founded in 2013 and is headquartered in Bangalore, India. It provides a platform that enables businesses to accept, process, and disburse digital payments. The company aims to simplify and democratize online payments for businesses of all sizes.

Payment Solutions: Razorpay offers a range of payment solutions to cater to different business needs. This includes providing businesses with the ability to accept payments through various channels, such as websites, mobile apps, and offline modes. It supports popular payment methods such as credit and debit cards, net banking, UPI (Unified Payments Interface), wallets, and more.

Payment Gateway: Razorpay provides businesses with a secure and reliable payment gateway, allowing them to accept online payments seamlessly. The payment gateway integrates with websites and applications, enabling smooth and hassle-free transactions while ensuring the safety of customer data.

Developer-Friendly APIs: Razorpay offers developer-friendly APIs (Application Programming Interfaces) that allow businesses to integrate payment capabilities into their applications or websites. These APIs provide developers with flexibility and customization options to create a seamless payment experience for their customers.

Advanced Features and Tools: Razorpay provides businesses with a range of advanced features and tools to manage and optimize their payment processes. This includes features like automated recurring payments, subscription billing, smart routing for better success rates, and comprehensive analytics and reporting to track payment performance.

Security and Compliance: Razorpay prioritizes the security and privacy of customer data. The company adheres to industry-standard security practices and compliance requirements, such as PCI DSS (Payment Card Industry Data Security Standard), to ensure the protection of sensitive payment information.

Partner Ecosystem: Razorpay has built a strong partner ecosystem, collaborating with banks, financial institutions, technology providers, and third-party applications. This allows businesses to leverage additional services and capabilities to enhance their payment experiences and overall operations.

What You Will Be Doing As An Associate

• Manage all post-sales interactions with customers through strong relationship building, product knowledge, planning and execution.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.
• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.
• Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships.
• Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
• Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.
• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.
• Be the customer’s advocate for feedback and changes into the functional areas they impact.
• Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.
• Track accounts to identify churn risk and work proactively to eliminate that risk.

Skills Required For Associate

• Communication Skills: Strong verbal and written communication skills are essential for effective collaboration and interaction with colleagues, clients, and stakeholders. Associates should be able to convey information clearly, actively listen, and adapt their communication style to different audiences.
• Problem-Solving Abilities: Associates should possess problem-solving skills to identify and analyze issues, develop creative solutions, and make informed decisions. This involves critical thinking, logical reasoning, and the ability to approach challenges with a proactive mindset.
• Attention to Detail: Associates are typically responsible for tasks that require accuracy and attention to detail. They should be able to meticulously review documents, data, or processes to identify errors, inconsistencies, or potential areas of improvement.
• Time Management and Organization: Associates often juggle multiple tasks and deadlines. Effective time management and organizational skills are crucial to prioritize work, meet deadlines, and manage competing priorities. Being able to plan, organize, and execute tasks efficiently contributes to productivity and success in the role.
• Teamwork and Collaboration: Associates are expected to work collaboratively within teams or across departments. They should be able to contribute positively to team dynamics, share knowledge, and actively participate in group discussions. Being a team player and fostering a cooperative work environment are important skills for an associate.
• Adaptability and Learning Agility: Associates should be adaptable to change and open to learning new skills or technologies. They should be able to quickly grasp new concepts, embrace new processes or systems, and continuously learn and grow in their role. Demonstrating flexibility and a willingness to adapt to evolving work requirements are valued skills.

What You Will Be Doing As An Service Manager – Customer Services Account Management

• Ensure 100% TID / user id active rate for the book of business SAM is handling.
• Ensure deployment TAT and break-fox TAT is adhered at any cost.
• Ensure best-in-class Net Promoter Score (NPS) for his book of business.
• Work closely with sales team, field service team, solutions consultant for smooth on-boarding of
• merchants/clients.
• Handle enquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive the best-in-class services thereby ensuring the
• best Net Promoter Score (NPS)
• Meet regularly with other team members to discuss progress and find new ways to improve
• business.
• Generate progress reports/MIS for merchants and share the same with senior leaders within the
• organization.
• Identify up-sell, cross-sell, and ramp opportunities and communicate with the sales team regular

Skills Required For Service Manager – Customer Services Account Management

• Customer Relationship Management: Service Managers need strong customer relationship management skills to build and maintain positive relationships with clients. This includes excellent communication, interpersonal skills, and the ability to understand and address customer needs effectively.
• Account Management: As a Service Manager, you will be responsible for managing client accounts. This requires skills such as strategic planning, contract negotiation, upselling, and cross-selling. You should be able to identify opportunities for account growth and develop strategies to enhance customer satisfaction and retention.
• Problem Solving and Conflict Resolution: Service Managers need to have strong problem-solving skills to address customer issues and resolve conflicts effectively. This includes the ability to analyze complex situations, identify root causes, and propose appropriate solutions to meet customer requirements.
• Team Leadership and Management: As a Service Manager, you may be leading a team of customer service representatives. Strong leadership and management skills are essential to motivate and guide the team, set performance goals, provide coaching and feedback, and ensure high-quality service delivery.
• Analytical and Data-driven Decision Making: Service Managers need to have strong analytical skills to interpret customer data, analyze trends, and make data-driven decisions. This includes the ability to extract insights from data and use them to improve customer service processes, optimize resource allocation, and enhance overall customer experience.
• Communication and Presentation: Effective communication skills are critical for Service Managers to communicate with clients, internal teams, and stakeholders. This includes the ability to convey complex information clearly, prepare and deliver presentations, and articulate the value proposition of the services provided.

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HOW TO APPLY FOR Razorpay 2023 ?

To apply for the Razorpay 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Razorpay company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Associate Role – Bangalore

Service Manager – Customer Services Account Management – Andhra Pradesh

Razorpay – Frequently Asked Question ?

What is the Razorpay selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 4 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.