FedEx has some great entry-level positions for recent graduates and applicants with less than two years of experience. Residents of Mumbai can apply online for Customer Care Representative positions. As part of their hirng campaign, Customer Care Representative positions are open to young candidates with some work experience and recent university graduates. Good communication and Customer Care skills are essential to this role, as you will be required to address and assist customers in resolving their queries. The roles on offer help you kick start a career in the Logistics industry with one of the largest Logistics firms in the world. You will also need a positive attitude and a willingness to take on challenging work to progress your career. You will also have to participate in their Walk-in Interview, to be considered for a position in FedEx.
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Overview of FedEx Walk-In Interviews
| Overview of FedEx Walk-In Interviews | |
| Company | FedEx (walkin) |
| Role | Customer Care Representative |
| Qualification | Any Graduate |
| Location | Mumbai |
| Work Experience | 0 – 2 years |
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Roles & Responsibilities For Customer Care Representative
- You deal with customer issues with the utmost professionalism.
- You assist and provide resolution for issues.
- You investigate and resolve customer complaints in the shortest amount of time.
- When necessary, you transfer effectively you and your team’s skills to the right team to assist with the issue.
- You verify the accuracy of customer orders and the payment information.
- You conduct the necessary return, refund, and exchange processes in accordance with company policy.
Eligibility Criteria For Customer Care Representative
- Outline your strong communication skills.
- Your ability to articulate your needs professionally and plainly should be evident.
- You should be fluent in English and/or your region’s native language.
- You must be somewhat tech-savvy.
- Ms Office, email, tools used for customer service, and basic computer skills to do email correspondence and document typing should not be foreign to you.
- Your typing skills may be an asset.
- Your capacity for logical analysis must be exceptional.
- You must possess the ability to treat the customer with composure and understanding.
- Your ability to cope with high-tension situations with a level of professionalism is a must.
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Walk-in Interview Details – Date, Time & Venue
| For Mumbai Location Interested Candidates Can Walk-In Directly To The Below Venue For Interview | |
| Time and Venue | 20th June , 9.30 AM – 4.30 PM |
| walk-in Address: | FedEx Express, 8th Floor, A Wing, (Lift no. 3 to 8) Boomerang, Chandivali, Andheri East Mumbai |
About FedEx Company
FedEx, or Federal Express, is an American company that deals with transportation, online shopping, and business services. The company reserves a place in Memphis, Tennessee. The name, FedEx, originates from the company’s initial air division called Federal Express which operated from 1973 to 1994. FedEx is renowned for its air delivery service, which is FedEx Express, but it was the very first company to provide overnight delivery. With time the company has grown and widened the range of services with it to include: FedEx Ground, FedEx Office, FedEx Supply Chain, and FedEx Freight. These extra services were added to compete with the company’s main rival, UPS.
Frequently Asked Questions (FAQs)
Is prior experience required for a customer care position at FedEx?
Candidates with no prior work experience can apply to the position, however, possessing upper-level qualification skills of 6 months to 1 year of experience in Customer Support or BPO is beneficial for the FedEx Customer Care role.
What are the essential duties of the FedEx Customer Care position?
The responsibilities of a Customer Care Representative at FedEx includes addressing customer inquiries, managing customer complaints, monitoring shipments, and providing high quality service and support via phone and email.
What documents should I carry for the walk-in interview for FedEx in Mumbai?
During the FedEx interview, ensure that you bring an updated CV alongside a government issued ID verification document, passport-sized photos, and photocopies of the requisite educational documents.
DISCLAIMER:
The hiring information provided above is for informational purposes only. The above details have been taken from the official website of the organization. We do not provide any hiring guarantee. Hiring will be carried out as per the company’s official process. We do not charge any fee for providing this job information.
