Exciting Job Opportunity: 3i Infotech hiring Voice Support Executive/Desktop Support Engineer.12+/Diploma/BCA/BSc candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company –3i Infotech Walk-in
- Role –Voice Support Executive/Desktop Support Engineer
- Qualification –12+/Diploma/BCA/BSc
- Experience –freshers-2years
- Location –Mumbai/Ghaziabad
- Salary –2 – 2.25 LPA
ABOUT COMPANY
3i Infotech is a global information technology company that provides a range of software products and IT services. It offers solutions in various domains such as banking, insurance, capital markets, asset and wealth management, and more. The company serves clients across industries and has a presence in over 50 countries. 3i Infotech’s services include application development and maintenance, consulting, business process outsourcing, and infrastructure management. With its expertise and experience, 3i Infotech aims to help businesses leverage technology to drive growth and improve operational efficiency.
What You Will Be Doing As Voice Support Executive?
- Customer Support: You will be responsible for handling inbound and/or outbound calls from customers and addressing their inquiries, concerns, or issues. This may include providing product information, troubleshooting technical problems, assisting with account management, or resolving complaints.
- Communication and Active Listening: You will engage in effective communication with customers, actively listening to their needs, and providing accurate and relevant information. Your goal will be to ensure clear and concise communication, building rapport, and maintaining a professional and empathetic tone.
- Problem Solving: As a Voice Process Executive, you will analyze customer situations, identify problems or challenges, and offer appropriate solutions. This may involve collaborating with internal teams, accessing knowledge bases, or following predefined processes to resolve customer queries or issues.
- Documentation and Data Entry: Accurate and timely documentation of customer interactions, including notes, actions taken, and resolutions provided, will be part of your responsibilities. You may also be required to enter relevant information into databases or customer management systems.
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What You Will Be Doing As Desktop Support Engineer?
- Working with hardware vendors on fixing Hardware issues
- Consult and Escalate tickets to 2nd/3rd level support to find resolution.
- Order or buy computer systems and liaise with purchase and supplies department.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Advanced & TI specific Application Installation & Configuration
- Service Pack, Windows patching & Virus Signature Management
- Knowledge of network security practices and anti-virus programs.
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
- Maintain technical documentation as may be required.
SKILLS REQUIRED FOR THE JOB
- Good Interpersonal skills.
- Candidates must be good/above average in English & Hindi.
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HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the 3i Infotech (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Support Executive |
| Experience | 0-2 |
| Contact no. | Â HR Vishal |
| Date | 5 June – 9 June |
| Time | 11.00 AM – 2.00 PM |
| walk-in Address: | 3i Infotech BPO Limited, Rupa Solitaire, 3rd Floor, Unit-319, Sector-22, D-1 , Mahape, Millenium Business Park, Ghansoli, Navi Mumbai- 400710. |
FOR GHAZIABAD LOCATION INTERESTED CANDIDATES CAN SEND THEIR RESUME TO THE GIVEN MAIL ID BELOW
| Role | Desktop Engineer |
| Experience | 2-7 Years |
| Location | GHAZIABAD |
| Mail ID | [email protected] |
3i Infotech – Frequently Asked Question ?
What is the 3i Infotech selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 – 2.25 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
