Exciting Job Opportunity: BMC Hiring IT Service Desk Engineer/Solution Engineer.Any graduate/BE/BTech candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – BMC
- Role – IT Service Desk Engineer/Solution Engineer
- Qualification –Any graduate/BE/BTech
- Experience – 1-3
- Location –Pune/Mumbai
- Salary –2.5 LPA – 4 LPA
ABOUT COMPANY
BMC, also known as BMC Software, is a global leader in software solutions for IT service management (ITSM) and digital enterprise automation. Established in 1980, BMC has built a strong reputation for providing innovative solutions that help organizations streamline their IT operations, improve service delivery, and optimize business processes.
BMC offers a comprehensive suite of products designed to address various aspects of ITSM, including service desk management, asset management, change management, and performance analytics. These solutions enable businesses to effectively manage their IT infrastructure, automate routine tasks, and enhance overall operational efficiency.
BMC’s software solutions are used by organizations across a wide range of industries, including financial services, healthcare, manufacturing, government, and more. The company caters to enterprises of all sizes, from small businesses to large-scale global enterprises.
What You Will Be Doing As An IT Service Desk Engineer?
- Act as a single point of contact for phone calls and emails from BMC Internal Users regarding IT issues and queries
- Receiving, logging and managing calls from internal users via telephone and email
- 1st and 2nd line support – troubleshooting of IT related problems for software & hardware issues
- Knowledge on Windows10 and 11, MAC OS
- Troubleshoot basic network issues such as LAN, WAN and Wireless
- Troubleshoot Browser issues and applications hosted on Cloud
- Escalate issues to other IT teams outside the Service Desk Scope
- Log all calls in the Service Desk Call Logging system (Remedy)
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
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What You Will Be Doing As Solution Engineer?
- Requirement Gathering: You will collaborate with customers to gather and analyze their business requirements, IT infrastructure, and operational challenges. This involves conducting discovery sessions, workshops, and interviews to gain a deep understanding of their needs.
- Solution Design: Based on the gathered requirements, you will design comprehensive software solutions using BMC’s product portfolio. This includes mapping the customer’s requirements to the functionalities and capabilities of the software, ensuring a tailored solution that addresses their specific needs.
- Solution Presentations: You will deliver persuasive and engaging presentations to showcase the recommended solutions to customers. This involves demonstrating the features, benefits, and value proposition of the proposed solutions, aligning them with the customer’s business objectives.
Skills Required for the job
- Excellent communication skills and telephone manner.
- Strong knowledge of Microsoft based operating systems on Windows 10/11 and Office 2016, Office 365
- Strong knowledge of programming, debugging, and optimization on Windows platforms or Unix/Linux platforms.
- Strong problem solving and analytical ability.
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HOW TO APPLY FOR BMC 2023 ?
To apply for the BMC 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to BMC company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
IT Service Desk Engineer-pune location
Solution Engineer-Mumbai Location
BMC – Frequently Asked Question?
What is the BMC selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
