Assurant Work From Home is Recruiting Customer Service Administrator roles. Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company – Assurant Work From Home
• Role –Customer Service Administrator
• Qualification –Any Graduate
• Experience –0-3
• Location – remote( work from Home )
• Salary –4lpa – 6lpa

ABOUT COMPANY

Assurant is a global provider of risk management products and services. The company offers a wide range of protection solutions for customers and clients in various industries, including housing, automotive, connected living, and more. Here are some key aspects of Assurant:

Insurance Products: Assurant provides insurance products and services that help protect individuals, families, and businesses from various risks. This includes property insurance, vehicle protection plans, extended warranties, credit insurance, and other specialized insurance offerings.

Risk Management Solutions: Assurant offers risk management solutions to clients in different industries. This involves assessing and mitigating risks, developing customized insurance programs, and providing assistance in managing and minimizing potential losses.

Connected Living: Assurant focuses on protecting the evolving world of connected devices and technologies. This includes offering protection plans for smartphones, tablets, consumer electronics, appliances, and other connected devices.

Housing Solutions: Assurant provides insurance and risk management solutions for the housing industry. This includes coverage for renters, landlords, mortgage lenders, and property managers, as well as property preservation and related services.

Customer Support: Assurant aims to deliver excellent customer support throughout the insurance and claims process. This involves providing timely assistance, answering customer inquiries, and resolving issues to ensure customer satisfaction.

What You Will Be Doing As Customer Service Administrator

• Managing Customer Inquiries: Handling customer inquiries, requests, and complaints in a professional and timely manner. This involves responding to emails, phone calls, or live chat, and providing accurate and helpful information to customers.
• Order Processing and Tracking: Processing customer orders, ensuring accuracy, and tracking the status of orders to provide customers with updates and resolve any issues that may arise.
• Database Management: Maintaining customer databases or CRM systems by updating customer information, recording interactions, and ensuring data accuracy. This helps in efficient record-keeping and enables the customer service team to access relevant information when assisting customers.
• Documentation and Reporting: Preparing and maintaining various documents, such as customer service reports, performance metrics, and feedback summaries. This includes organizing data, analyzing trends, and presenting findings to the customer service manager or relevant stakeholders.
• Coordinating with Other Departments: Collaborating with other departments, such as sales, logistics, or technical support, to address customer concerns or resolve issues. This involves effective communication, sharing relevant information, and following up on customer inquiries or requests.
• Escalation Management: Identifying and escalating complex or unresolved customer issues to the appropriate department or higher-level management for further assistance or resolution.
• Customer Feedback Management: Collecting and analyzing customer feedback to identify areas for improvement in products, services, or processes. This may involve conducting customer surveys, monitoring online reviews, and collaborating with the customer service team to implement necessary improvements.

Skills Required for Customer Service Administrator

• Excellent Communication: Strong verbal and written communication skills are vital for effectively interacting with customers and colleagues. Clear and concise communication helps in providing accurate information, resolving issues, and maintaining positive customer relationships.
• Customer Focus: Having a customer-centric approach is crucial. This involves understanding customer needs, empathizing with their concerns, and delivering solutions that meet or exceed their expectations. Being patient, courteous, and professional in all customer interactions is important.
• Organization and Attention to Detail: Being organized and detail-oriented enables efficient management of customer information, order processing, and documentation. It helps in maintaining accurate records, tracking customer requests, and following up on tasks and deadlines.
• Problem-Solving: Strong problem-solving skills are valuable for addressing customer inquiries or complaints effectively. Being able to analyze situations, identify the root causes of issues, and offer appropriate solutions contributes to customer satisfaction.
• Multitasking and Time Management: Managing multiple tasks simultaneously and prioritizing them according to urgency is essential. Efficiently handling customer inquiries, processing orders, and completing administrative tasks within specified timelines helps ensure smooth operations.

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HOW TO APPLY FOR Assurant Work From Home 2023 ?

To apply for the Assurant Work From Home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Assurant Work From Home company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Customer Service Administrator-Remote ( Work From Home )

Assurant Work From Home– Frequently Asked Question?

What is the Assurant Work From Home selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 4lpa – 6lpa for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.