By offering a hybrid work environment, Emerson is recruiting for Customer Care in Hyderabad. The right candidate will possess at least a Bachelor’s degree and have 3-5 years of experience in customer care or similar roles. This role requires excellent communication and problem-solving skills as well as delivering support for customers. As a member of a successful team, we will provide you with an upbeat and supportive work environment to give you the tools to ensure that you delight customers every time by resolving their issues and concerns in rather fancy ways and as swiftly as possible or while keeping within predetermined SLA’s You must be committed to & personally responsible for delivering excellent customer service!!outcomes are shared throughout each project, service request or ticket: which in turn ensures your overall contribution to success!.
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Emerson WFH Job Overview
| Emerson Job Details : | |
| Company | Emerson |
| Roles | Customer Care |
| Qualification | Minimum bachelor’s degree is must |
| Location | Hyderabad (Hybrid) |
| Work Experience | 3 – 5 years job experience in relevant job roles |
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Roles & Responsibilities for Customer Care
- Manage Customer Support tickets and ability to multi-task, prioritize and manage time effectively.
- Enter and update customer information, product licenses, warranty support information and annual maintenance records in a document format or in a hosted application. Logging customer interactions in a recorded format.
- Handle and resolve customer complaints (via phone, email, mail) provide appropriate solutions and alternatives within the time limits and follow up with the engineering team to ensure resolution. Identify and assess customers’ needs to achieve customer satisfaction.
- Generate customer logins and perform remote training on support web portal.
- Following up with team to ensure resolution.
- Answer questions about warranties or terms of sale.
For This Role, You Will Need:
- Minimum bachelor’s degree is must.
- 3 – 5 years job experience in relevant job roles.
- Good communication skills in English.
- Work experience in customer service.
- Work experience in handling support tickets applications / data.
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Apply Link for the Customer Care Role at Emerson
| Check below to apply now for the Customer Care – Hyderabad (Hybrid) |
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Benefits of Working with Emerson
- Flexible Work Options – Work from home or office is allowed by Emerson, depending on what suits you best.
- Career Growth – Training and learning programs are offered, and career growth is supported.
- Good Salary and Bonuses – Good pay and performance rewards are given to employees.
- Health and Wellness – Health insurance and wellness support are provided to employees and their families.
- Work-Life Balance – Flexible work hours are offered to help balance work and personal life.
- Diversity and Inclusion – Respect and equal treatment are given to people from all backgrounds.
About Emerson Company :
About Emerson Emerson is a diversified global manufacturing and technology company that develops and manufactures products, technologies, software and services to meet the needs of customers across a wide range of end markets. Emerson produces products that help companies operate more efficiently, reduce energy use, and achieve sustainability goals. Customers globally are served from the group’s facilities in Taiwan and China, with financial support available from sales offices in many other countries around the world. Deriving its name from the spirit of innovation which is one of its main values, Derfi is dedicated to providing high-quality products that offer true sustainability to real-world problems.
Frequently Asked Questions about the Emerson Work from Home
What qualifications are required to apply for the Customer Care role at Emerson?
To apply for the Customer Care role at Emerson, candidates must have a minimum of a Bachelor’s degree. Additionally, relevant work experience in customer care or related fields is essential.
Is the Customer Care position at Emerson hybrid?
Yes, the Customer Care position at Emerson is based in Hyderabad and offers a hybrid work model, allowing employees to work both remotely and on-site.
How much work experience is needed to apply for the Customer Care role at Emerson?
Emerson requires candidates to have 3-5 years of relevant work experience in customer care or similar roles to be eligible for the position.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
