Firstsource Walk-in Interview for International Voice Process in Chennai

Firstsource is holding a walk-in interview for the position of International Voice Process in Chennai. If you are a graduate , you can apply for this job. They are looking for candidates who have 1 to 3 years of work experience in a similar role. The job will involve helping and talking to customers from different countries, so you will need to communicate well in English. The job location is in Chennai, and it’s a great opportunity if you want to work with an international company and gain more experience in customer service.

Opening Details :

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Roles & Responsibility For International Voice Process

• Handling Inbound Customer Calls: You’ll be the first point of contact, answering calls from clients around the world and making sure they feel heard and valued.
• Addressing Queries and Concerns: Listening closely to what the customer needs and offering clear, helpful solutions to their issues.
• Providing Accurate Information: Ensuring the details you share are spot-on, keeping everything current and relevant to the client’s situation.
• Resolving Issues Effectively: When problems arise, you’ll be quick to identify the cause and work efficiently to provide a solution, making sure everything’s resolved to the customer’s satisfaction.
• Maintaining Customer Satisfaction: Your goal is to leave every client happy, making sure their concerns are addressed and complaints are handled in a professional, friendly manner.
• Adhering to Company Policies and Compliance Standards: You’ll follow the company’s guidelines to ensure all interactions are in line with organizational standards and legal requirements.
• Proper Documentation: Keeping track of each interaction with detailed notes so future calls go smoothly, and the company stays informed.
• Demonstrating Excellent Communication Skills: Whether it’s explaining something complex or just having a friendly chat, you’ll use clear, easy-to-understand language to ensure everything is communicated effectively.

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Skills & Requirements For International Voice Process

• Strong Communication Skills in English: You’ll need to be at ease speaking and writing in English to ensure smooth and clear communication with clients from all over the world.
• Quick Problem-Solving Skills: The ability to think on your feet and come up with quick solutions is essential for keeping things running smoothly and helping customers effectively.
• Customer-Focused Mindset: You should genuinely enjoy helping others and aim to provide exceptional service that makes customers feel valued and heard.
• Adaptability to Time Zones: With clients across different time zones, you’ll need to be flexible and ready to adjust your schedule to meet their needs.
• Comfort with Technology: Being familiar with computer systems and software is important to manage customer requests and documentation efficiently.
• Handling a Variety of Customer Inquiries: Every customer is unique, so being ready to handle a wide range of queries and issues with professionalism is key.
• Professional Attitude: Maintaining a calm, polite, and professional demeanor—especially in tricky situations—will help you create a positive experience for every customer.
• Willingness to Work Shifts: Flexibility is important, as you may need to work nights and weekends to support customers in different parts of the world.

Why Join Firstsource as International Voice Process?

Joining Firstsource for an International Voice Process role can be beneficial because it offers global exposure, opportunities to hone your communication skills by interacting with customers from diverse regions, potential for career growth within a large, established BPO company, and a chance to work with clients across various industries like healthcare, banking, and technology, all while gaining valuable experience in customer service and handling international calls.

Firstsource Walk-In Schedule: Dates, Locations, and Venues

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How to Prepare for a Walk-In Interview ?

• Learn About the Company: Find out what the company does and what job you’re applying for.
• Bring Your Resume: Print a few copies of your resume to give to the interviewers.
• Dress Neatly: Wear clean and nice clothes that look professional.
• Practice What to Say: Think about answers for questions like “Tell me about yourself” and “Why do you want to work here?”
• Arrive Early: Get to the interview place 10-15 minutes before the time.

About Firstsource Company

Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, and the Philippines.The company is listed on the Bombay (BSE) and National Stock Exchange of India (NSE) since 2007. In 2021 Firstsource generated revenues of INR 50.8 Billion (US$670 million).

Frequently Asked Questions About the International Voice Process Job at Firstsource

What is an international voice process job?

An international voice process job is specialized work that involves handling customer queries and orders over the phone in one or more international languages.

How do I prepare for an international voice process interview?

Demonstrate your ability to adapt your communication style to suit different customer profiles. Showcase your understanding of the BPO industry and the specific processes involved in the job you’re applying for. Research the company’s operations and familiarise yourself with industry trends.

Disclaimer:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.