Genpact Online Interview for Freshers Customer Service: Voice on 2nd April

Good news! Genpact is giving jobs to freshers. They are taking online interviews on 2nd April The job is in Gurugram & Warangal. If you finished graduation and know English and Hindi, you can apply.It is a big chance to work in a good company. You can talk to people and learn new things. If you want this job, apply fast!

Genpact Online Interview Details

Responsibilities for Customer service

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Responsibilities for Technical support chat process:

• Customer questions are answered, and concerns are addressed.
• Information is collected to help with account recovery.
• Company rules and processes are learned and followed.
• Customer problems are found, and product issues are reported.
• Great support and service are provided to customers.
• Careful thinking and problem-solving are demonstrated.
• Hard work is shown, both alone and in a team.

Preferred qualifications for Technical support chat process:

• Effective probing skills and analysing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Genpact Online Interview Link & other Important details

About Genpact Company

Genpact is a global professional services firm that provides business process outsourcing (BPO), digital transformation, and technology services. Founded in 1997 as a subsidiary of General Electric, Genpact has since evolved into an independent company, headquartered in New York City. With operations spanning across more than 30 countries, Genpact serves clients from various industries, including banking, healthcare, manufacturing, and retail. The company offers a wide range of services, including finance and accounting, customer experience management, supply chain management, and analytics. Known for its expertise in process optimization, innovation, and digital technologies, Genpact helps businesses streamline operations, enhance efficiency, and drive growth in an increasingly competitive landscape.

FAQ- Genpact Online Interview

Is this position full-time or part-time?

This is a full-time position with regular working hours. You will be expected to work as per the company’s schedule.

What does Genpact company do?

Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.

What documents should I have ready for the online interview?

Make sure you have a digital copy of your updated resume ready to go. Keep any important educational documents within reach in case they’re needed during the interview. If it’s an online interview, ensure you have a stable internet connection, a functioning webcam, and a quiet, distraction-free space to set yourself up for success.

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.