Genpact is Hiring for Customer Service & other Roles profile. This opportunity is for fresher and for experienced people who have 0 – 3 years of experience. Any Graduate can submit the application for this job. The walk-in is taking place in Hyderabad , Bangalore which is convenient for job seekers of both the locations. This is an excellent opportunity to become part of a world leading organization with employee friendly culture, career advancement opportunities and development programs. Depending on the department you become a part of, this will mean dealing with customer queries or processing financial transactions. If you are looking for corporate jobs with predictable growth, learning and long-term career this Genpact walkin interview is the best option to choose.
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Genpact Walk-in – Overview
| Genpact Walk-in – Overview | |
| Company | Genpact Walk-in |
| Role | Customer Service , Technical Support |
| Qualification | Any Graduate |
| Location | Hyderabad , Bangalore |
| Work Experience | 0 – 3 years |
Roles & Responsibilities for Customer Service
- Deal with several chats concurrently (3+ Active Chats)
- Respond to customer queries and issues in a timely manner
- Resolve the customer’s issue according to policy and using the help articles available.
- Reproduce customers problem and file required bugs/suggestions/ideas
- Make the peoples feel well served
- Successful candidate will work closely with internal departments supporting the customer’s needs for information.
- Support on technical queries which is applicable to Domain, Hosting, Server, SSL, Email, Site Lock and for the products which are owned by end customer
Roles & Responsibilities for Technical Support
- Provide support to manufacturing, commissioning and field service personnel as required.
- Provide troubleshooting to solve the customer problems via Call, Chat and Email
- Remote Access Session (RAS) as needed via Chat and Phone
- Took 25 to 30 calls a day. (AHT 6-9 mins)
- Email and phone follow-ups on cases
- New knowledge base Article creation for managed tickets.
- Own Lean and Transformation projects – both, identifying & training for LEan Projects.
Genpact Event Schedule: Dates and Locations
| For Hyderabad location interested candidates can walk-in directly to the below venue for interviews | |
| Role | Customer Service |
| Experience | 0 – 2 years |
| Qualification | Any Graduate |
| Time and Venue | 13th December , 12.00 PM – 1.00 PM |
| walk-in Address: | Walk-in venue 1: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Walk-in venue 2: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079 |
| For Bangalore location interested candidates can walk-in directly to the below venue for interviews | |
| Role | Technical Support |
| Experience | 0 – 3 years |
| Qualification | Any Graduate |
| Time and Venue | 12th December , 11.00 AM – 2.00 PM |
| walk-in Address: | Genpact Surya park Surya park, 99, 3rd Cross Rd, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100 |
Tips to Prepare for the Genpact Walk-in Interview
To get ready for the Genpact walk-in interview, the job role should be learned first. Information about the company should be read. A simple resume with skills and experience should be made. Common questions should be practiced, and speaking skills should be improved. Nice and clean clothes should be worn. The interview place should be reached on time, and all needed papers should be taken. Confidence should be kept, and a test should be prepared for if needed. After the interview, the next steps can be asked. With good practice, success can happen.
About Genpact Company
Genpact is a global professional services firm that provides business process outsourcing (BPO), digital transformation, and technology services. Founded in 1997 as a subsidiary of General Electric, Genpact has since evolved into an independent company, headquartered in New York City. With operations spanning across more than 30 countries, Genpact serves clients from various industries, including banking, healthcare, manufacturing, and retail. The company offers a wide range of services, including finance and accounting, customer experience management, supply chain management, and analytics. Known for its expertise in process optimization, innovation, and digital technologies, Genpact helps businesses streamline operations, enhance efficiency, and drive growth in an increasingly competitive landscape.
FAQ: Walk-in Interview in Genpact
What are the qualifications required for the Customer Service and Technical Support roles at Genpact?
Genpact requires candidates with any graduate qualification for the Customer Service and Technical Support roles. The roles are open to individuals with work experience ranging from 0 to 3 years.
What is the location for the Customer Service and Technical Support roles at Genpact?
The Customer Service and Technical Support roles at Genpact are available in both Hyderabad and Bangalore, providing candidates with opportunities in these cities.
How much work experience is needed for the Customer Service and Technical Support roles at Genpact?
Genpact is hiring candidates with 0 to 3 years of work experience for the Customer Service and Technical Support roles. Both freshers and experienced candidates are welcome to apply.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
