Now recruiting for the position of Customer Support Team Lead, Infobip, one of the major technological corporations in the world, offers the possibility of remote work. Regardless of whether you are a fresher or have up to one year of experience, this is a great opportunity to begin your career in customer service at your own pace. The position can be both part-time and full-time, thus allowing to tailor your schedule to your preferences. A Bachelor’s Degree is required. Furthermore, Infobip is known for its positive work culture and ample opportunities for professional advancement. If you take pleasure in assisting others and managing groups, this position may be ideal.
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Opening Details for infobip
| infobip Work from Home Jobs Details : | |
| Company | infobip work from home |
| Roles | Customer Support Team Lead |
| Qualification | Bachelor’s degree |
| Location | Remote |
| Work Experience | 0-1 years |
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Main Responsibilities:
- Make sure that responses to all customer queries are provided on time and accurately as per SLA domains.
- Plan and organize operational activities and tasks on a team level within the framework of a customer’s Infobip business need and strategy. Contemplate and implement actions in challenging and/or high-impact decisions.
- Work on internal and external escalations and highly impactful/critical customer issues directly to resolve them.
- Partake in any Shift Lead Activities that include but not limited to: Aiding in operational business as individual work, ticket and activity review, queue oversight and other duties listed in the Shift Lead Way of Work.
- Cascade all the pertinent information on the changes and innovations required for the successful completion of all tasks.
- Participate actively in all the business process quality assurance and use them for enabling the team.
Skill for Customer Support Team Lead
- Leading a Team – You should know how to guide and support your team to help them do their best.
- Good Communication – You should be able to speak and write clearly with both customers and team members.
- Solving Problems – You must be good at fixing customer issues quickly and calmly.
- Managing People – You should be able to assign tasks, plan schedules, and make sure work gets done.
- Customer Service Knowledge – You need to understand how customer support works and how to keep customers happy.
- Being Kind and Patient – It’s important to stay calm and show care, even when customers are upset.
- Using Time Well – You should be able to manage your time and your team’s time to meet deadlines.
- Using Support Tools – You need to know how to use tools like Zendesk or Salesforce.
- Helping the Team Learn – You should give feedback and training to help the team grow.
- Reading Reports – You should understand reports and data to check how the team is doing.
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Apply Now for the Customer Support Team Lead Role at infobip
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Benefits of Working with infobip
Infobip offers several benefits to its employees. It provides a good working atmosphere, which enables employees to develop and progress. Employees receive competitively paying employment contracts along with additional bonuses for exemplary performance. Collaboration and creativity are appreciated which enhances the workplace culture. Employees work with clients from all over the globe and use cutting edge technology. Additionally, Infobip offers specialized training, health programs, and flexible working hours geared towards improving the employee’s skills. Employees are assisted in attaining their career goals.
About infobip company :
Infobip is known as a global technology company that is used by businesses to communicate with their customers. It was founded in 2006, and tools are offered for sending messages, making calls, sending emails, and chatting through apps. Automation and artificial intelligence are used by the company to improve communication. Businesses of all sizes and industries are served, and offices have been set up in more than 70 countries. Reliable, secure, and flexible services are provided by Infobip. As a leader in its field, businesses are empowered with advanced tools by Infobip to help them grow.
FAQ: infobip Work from Home Jobs
Is work-from-home available for all locations?
Infobip has many countries from which employees can work remotely, however, this is subject to company policies and business needs in different locations. For specific information, refer to the official job lists.
Does Infobip provide equipment for remote work?
For some positions, Infobip may provide a laptop and relevant software tools. Nonetheless, employees will have to self-provide related internet services and their workspace setup.
Are work-from-home jobs at Infobip full-time or part-time?
Most remote positions at Infobip are full-time; however, specific positions may be offered on a part-time or freelance basis.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
