Explore Remote Job Opportunities for Representative, Operations/ Associate, WFM Dialer in 2023 with Concentrix .
Table of Contents
Remote Job Opportunities at Concentrix 2023 – Overview
- Company – Concentrix Work from Home
- Role – Representative, Operations/ Associate, WFM Dialer
- Qualification – Any Graduate
- Experience – 0-3years
- Location – Remote (Hiring office Ranchi, Kolkata, Pune, Visakhapatnam)
- Salary- 3 LPA – 5 LPA
Remote Job Opportunities at Concentrix 2023 – ABOUT COMPANY
Concentrix is a global technology-enabled business services company that provides a wide range of solutions for customer engagement, digital transformation, and business process outsourcing. As of my last knowledge update in September 2021, Concentrix is a prominent player in the customer experience and outsourcing industry. Here’s some information about Concentrix:Concentrix offers a variety of services to help businesses enhance customer engagement, streamline operations, and achieve their business objectives. These services include:
Customer Care: Providing customer support services through various channels such as phone, email, chat, and social media to assist customers with inquiries, issues, and concerns.
Technical Support: Offering technical assistance to customers who require help with products, software, hardware, or other technical issues.
Remote Job Opportunities at Concentrix 2023 – Representative, Operations Responsibilities
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Use data-driven insights to make informed decisions and recommend improvements to enhance operational effectiveness.
- Maintain accurate and up-to-date documentation related to operational processes, ensuring compliance with organizational standards.
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Remote Job Opportunities at Concentrix 2023 – WFM Dialer Responsibilities
- Implement strategies to enhance dialer performance, ensuring efficient call delivery and maximizing agent productivity.
- Ensure compliance with regulatory requirements and industry standards related to outbound calling.
- Analyze dialer performance data to assess key metrics such as call connect rates, conversion rates, and agent productivity.
- Collaborate with IT and other relevant departments to troubleshoot and resolve dialer-related issues.
Remote Job Opportunities at Concentrix 2023 – Skills Required
- Mastery of the WFM dialer system, including a deep understanding of its configuration, settings, and functionalities.
- Strong analytical skills to interpret data related to call performance, agent productivity, and campaign effectiveness.
- Implementation of compliance measures within the dialer system to mitigate risks.
- Strong problem-solving skills to address challenges related to dialer performance, campaign management, and agent efficiency.
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HOW TO APPLY FOR Remote Job Opportunities at Concentrix 2023?
To apply for the Remote Job Opportunities at Concentrix 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Remote Job Opportunities at Concentrix 2023 company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Representative, Operations (Ranchi Location)
Role – Associate, WFM Dialer (Kolkata Location)
Role – Representative, Operations (Pune Location)
Role – Representative, Operations (Visakhapatnam Location)
Remote Job Opportunities at Concentrix 2023 – Frequently Asked Question ?
What is the Concentrix Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
