Udacity is seeking a Work-From-Home Lead Germany Support Engineer. This position is for individuals who hold a Bachelor’s degree, or have 2 years of experience under their belt. In this position, you will oversee a support team which supports students from anywhere in the world. Your primary job will be to lead team-members, troubleshoot learner issues, monitor support performance and ensure students receive a positive experience with quick and helpful responses. You also will collaborate with other departments to troubleshoot technical issues and make improvements on how we can better support our customers. This job requires strong communication skills, some leadership ability and a comfort level for working online. Because it is a remote job you can work from home, however, you will need to be responsible and organized enough to work independently.
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Opening Details for Udacity
| Udacity Work from Home Jobs Details: | |
| Company | Udacity work from home |
| Roles | Lead, Global Support |
| Qualification | Bachelor’s degree |
| Location | Remote |
| Work Experience | 2+ years |
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Role & Responsibility for Lead, Global Support:
- Update, maintain and own CRM configurations to adapt to changing workflow and operational requirements.
- Own the Help Center and Knowledge Base, ensuring students and internal teams have access to current, reliable and easily understandable content.
- Train and maintain AI chatbot functions to help improve self service and response times.
- Act as primary liaison for interfacing with vendors and external project team members regarding tool advancements and process advances.
- Manage the development of, and upkeep of, well-structured data reports and dashboards to show fact-based depictions of support performance for stakeholders.
- Assume ownership for the team’s success through operational support and navigate technical ticket resolution as needed.
- Analyze trends of data and process improvement opportunities you see to continually improve the Support work-flows and operations.
Skills Required for Lead, Global Support:
- 2+ years supporting tech, or equivalent experience
- 2+ years of experience with customer service or support
- Familiarity with Zendesk CS software or similar product
- Basic AI and applied AI fundamentals knowhow
- Preferably certified with training as an added advantage.
- Good communication skills, written and verbal
- Ability to manage work load and decide which ideas and effort would have the most impact
- Empathetic, patient, and compassionate
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Apply Now for the Lead, Global Support Role at Udacity
| Click the link below to apply for the Lead, Global Support role at Udacity | |||||
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About Udacity company:
Udacity is a global online learning platform offering high-quality, skills-based programs in subjects including AI, data science, machine learning, cybersecurity and more. It has partnered with top companies like Google, Amazon and Microsoft to develop job ready courses that support real life learning. Udacity emphasizes project-based, hands-on learning and provides personal mentorship, career services (including resume support), and a flexible learning program. Its goal is to connect people with the best education, regardless of where they live, in order to grow fast(er)-growing tech careers.
FAQ: Udacity Work from Home Jobs
What’s a Lead, Global Support at Udacity do?
The Lead of Global Support will have responsibility for supervision and support of the global support team, making sure that learners receive timely, quality help and adjusting support procedure to continue driving a high-quality learn experience.
What are the eligibility criteria to apply for “Lead, Global Support” at Udacity?
How would you go about having the Udacity Lead, Global Support job at udacity To land the Lead, Global Support role at Udacity, you’ll need a Bachelor’s degree with at least 2+ years of work experience in customer support, team leadership or equivalent.
Is the Lead, Global Support position at Udacity remote?
Yes, the Lead, Global Support work from home job is 100% remote. This means it’s a location-based job promising you can work from anywhere managing global support.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
