FiscalNote, a company that works with legal, political, and rule-related information, is hiring for a Client Support Associate position that allows you to work from home. This job is ideal for people with 0-2 years of experience and a Bachelor’s degree. While the job is remote, the hiring office is in Gurugram. The salary for this role is between 4 LPA and 5 LPA. If you’re looking for a great opportunity to start your career in customer support with an innovative company, this could be a perfect fit.
Table of Contents
Position Overview of Client Support Associate Jobs at Fiscalnote
| Work from home jobs Details : | |
| Company | Fiscalnote work from home |
| Roles | Client Support Associate |
| Qualification | Bachelor’s degree |
| Location | Remote ( hiring office Gurugram) |
| Work Experience | 0-2 years |
| Salary | 4 lpa-5 lpa |
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Responsibilities for Client Support Associate
- Problem-Solving: Resolve client complaints or technical problems by troubleshooting and offering effective solutions or escalating issues as necessary.
- Customer Assistance: Provide timely, efficient, and professional responses to customer inquiries, concerns, or technical issues through phone, email, or chat.
- Client Communication: Communicate product updates, service changes, and relevant company information to clients clearly and effectively.
- Product/Service Knowledge: Maintain an in-depth understanding of the company’s products or services in order to provide accurate information and advice.
- Follow-Up: Follow up with clients to ensure satisfaction and to confirm that any issues have been resolved satisfactorily.
- Data Entry and Documentation: Keep records of client interactions, issues, feedback, and solutions in a customer relationship management (CRM) system.
- Collaboration with Other Teams: Work with other departments like sales, technical support, or product teams to address client issues or improve service offerings.
- Maintain Customer Satisfaction: Ensure that clients’ needs are being met and strive to build and maintain positive relationships.
Skill for Client Support Associate
- Communication Skills: Things need to be explained clearly, whether in writing or speaking. This helps customers to understand their problems and how they should be fixed.
- Empathy and Patience: Calmness and understanding should be shown when customers are upset. Customers will feel better and be trusted more when they are listened to.
- Problem-Solving Skills: The problem should be identified quickly, and a simple solution should be provided to keep customers happy.
- Active Listening: What the customer is saying should be listened to carefully. This shows that their concerns are cared for and helps problems to be solved better.
- Product/Service Knowledge: The company’s products and services should be known well. This ensures the right advice is given, and problems are fixed quickly.
- Attention to Detail: Every little detail should be paid attention to. This ensures no problem is missed and that everything is recorded correctly.
- Time Management: Multiple customer requests should be handled at once. Tasks should be completed on time to keep customers happy.
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Apply Link for the Client Support Associate Role at Fiscalnote
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Why Join Fiscalnote as Client Support Associate ?
Joining FiscalNote as a Client Support Associate gives you the chance to play an important role in helping customers have a great experience with the company’s products and services. You’ll be working with a team that is using advanced technology to change the legal, regulatory, and political fields. FiscalNote cares about your growth and offers lots of chances to learn new skills and move up in your career. You’ll also get to work with friendly and talented people in a team-based environment. On top of that, FiscalNote offers good pay and benefits to make sure you’re rewarded for your hard work. By working at FiscalNote, you’ll be part of a company that is focused on making important information easier to access, giving you pride and purpose in your job.
About Fiscalnote company :
FiscalNote is a company that makes tools to help people keep track of important rules, laws, and political information. These tools help businesses, government offices, and others follow the rules and make smart choices. FiscalNote uses cool technology to help people find information quickly. The company wants to make it easier and faster for everyone to get important information.
FAQ: Work from home jobs at Fiscalnote
What benefits does FiscalNote offer for remote employees?
FiscalNote offers a range of benefits including health insurance, 401k matching, paid time off, wellness programs, career development opportunities, and home office reimbursement/stipends
Is there an opportunity for career growth at FiscalNote?
Yes, FiscalNote encourages professional growth with opportunities for career development, ongoing training, and a culture that fosters innovation
Are the work-from-home jobs at FiscalNote fully remote?
Yes, many of the positions offered by FiscalNote are 100% remote, allowing employees to work from anywhere
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
