Work from home at Xogene : This is a great home-based (work from home) opportunity at Xogene for the position of Product Support Analyst. This is a great opportunity for candidates with 3-7 years of quantitative experience and strong analytical, problem solving, and communication skills. Applicants should have a Bachelor degree in an appropriate subject. The Job:Product Support Analyst You will assume responsibility for troubleshooting product issues, providing technical support to customers, collaborating with departments throughout the organization and deliver an excellent customer experience. The position demands a proactive attitude, an eye for detail and ability to work autonomously within a remote environment. An ideal opportunity for experienced individuals to continue working on creative projects at Xogene with a flexible schedule.
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Job Role Details
| Work from home at Xogene Details : | |
| Company | Xogene work from home |
| Roles | Product Support Analyst |
| Qualification | Bachelor’s degree |
| Location | Remote |
| Work Experience | 3 to 7 years |
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Key Tasks and Responsibilities
- Look into support tickets and fix the problems.
- Check the support ticket list and handle tickets based on the company’s rules.
- Talk with the product and development teams to understand how serious the issue is.
- Reply to customers in a clear and polite way.
- Sort the tickets and send them to the right team members when needed.
- Help with daily, weekly, and monthly reports.
- Keep the support help articles updated and add new ones when needed.
- Help create and update training guides, FAQs, and other help documents.
- Let the Support Lead know how tickets are going.
Job requirements
- A bachelor’s degree or equivalent experience of 4 years is required.
- Strong customer service skills are demonstrated.
- 3 to 7 years of customer service or software support experience is expected.
- Analytical and problem-solving skills are considered essential.
- Software solutions must be learned quickly through training materials.
- The ability to multitask and prioritize is required.
- Quick adaptation and flexibility in a fast-paced environment are expected.
- Good organization and attention to detail are needed.
- Knowledge of bug reporting and knowledge management tools is preferred.
- Team collaboration and interpersonal skills are valued.
- Strong verbal and written communication in English is required.
- Flexibility with work hours to overlap with US/UK time zones is expected.
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Apply Now for the Product Support Analyst Role at Xogene
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Benefits of Working From Home with Xogene
Working from home with Xogene has many good things. You can work from your own home, which saves time and money because you don’t need to travel. Xogene helps you balance your work and personal life, so you can take care of both. Even though you’re working remotely, you’ll still feel like part of a team because everyone stays connected and helps each other. Xogene also gives chances to learn new things and grow in your career through online training. It’s a great place if you want a job that is flexible and friendly.
About Xogene company :
Xogene Services is a global provider of regulatory and clinical research services, primarily catering to the pharmaceutical, biotechnology, and medical device industries. With a focus on delivering high-quality and cost-effective solutions, Xogene specializes in regulatory writing, medical writing, and clinical trial documentation. The company is known for its team of experienced professionals who bring deep domain expertise and a commitment to accuracy and compliance with global regulatory standards. Xogene supports clients throughout the drug development lifecycle, from early clinical phases to product approval and post-marketing requirements, helping accelerate time-to-market while ensuring data integrity and regulatory adherence.
FAQ: Xogene Work From Home Jobs
Is the work-from-home model at Xogene permanent or hybrid?
Xogene has embraced remote work as a core part of its operations. Many roles are permanently work-from-home, but some positions may require occasional travel or visits to client sites, depending on project needs.
Does Xogene hire freshers for work-from-home roles?
Xogene generally looks for candidates with prior experience in regulatory or medical writing. However, occasionally, entry-level roles or internships may be available for candidates with strong academic backgrounds in life sciences or pharmacy.
What kind of work-from-home jobs does Xogene offer?
Xogene primarily offers remote roles in regulatory writing, medical writing, clinical documentation, and related pharmaceutical and biotech services. These positions usually require domain expertise and strong writing skills.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
