Walk-in Drive at Foundever for Customer Success – Other & Customer Service Roles . 12+ candidate can apply for the post.
Table of Contents
Walk-in Drive at Foundever -Overview
- Company – Foundever Walk-in
- Role – Customer Success – Other & Customer Service
- Qualification – 12+
- Experience – 0 – 3 years
- Location- Hyderabad & Mumbai
- Salary – 2-2.5 Lacs P.A.
ABOUT Foundever COMPANY
Foundever (previously known as Sitel) is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue.
Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.
Walk-in Drive at Foundever – Customer Success – /Customer Service Responsibilities
- Written Communication: Non-voice agents must excel in written communication, responding to customer queries and concerns professionally, accurately, and with clarity. They should be proficient in grammar and language skills to ensure effective communication.
- Problem Resolution: Agents are responsible for resolving customer issues or inquiries efficiently and effectively through written correspondence. This may involve researching solutions, providing instructions, or escalating complex issues to the appropriate team.
- Documentation: Maintaining accurate and thorough records of customer interactions is crucial. Non-voice agents are often responsible for documenting customer details, issues, resolutions, and any follow-up actions required.
- Product/Service Knowledge: Agents need a strong understanding of the products or services they support. This knowledge allows them to answer customer questions accurately and provide guidance on using the products or services effectively.
- Timely Responses: Meeting response time targets is essential. Non-voice agents must manage their workload effectively to respond to customer inquiries within specified timeframes, ensuring a timely and satisfactory customer experience.
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Walk-in Drive at Foundever -Skills Required
- Written Communication Skills: Excellent written communication skills are paramount. Agents must convey information clearly, professionally, and concisely through emails, chat, or messaging, ensuring that their responses are easy to understand.
- Problem-Solving: Non-voice agents should be adept at identifying and resolving customer issues or inquiries. This often requires critical thinking and the ability to research and provide solutions effectively in written form.
- Active Listening: While non-voice agents do not engage in verbal conversations, they must actively read and understand customer inquiries. Being able to grasp the underlying issues and ask clarifying questions is essential for providing accurate responses.
- Patience and Empathy: Just like in voice-based customer service, non-voice agents should exhibit patience and empathy when dealing with customer concerns. Demonstrating understanding and a willingness to help can enhance the customer experience.
- Multitasking and Time Management: Non-voice agents often handle multiple customer inquiries simultaneously. Effective multitasking and time management skills are crucial to ensure timely responses and maintain productivity.
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HOW TO APPLY FOR THE Walk-in Drive at Foundever Bank ?
To apply for the Walk-in Drive at Foundever Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | Customer Success – Other |
| Experience | 0 – 3 years |
| Contact : | N/A |
| Date : | 2nd October – 7th October |
| Time : | , 11.00 AM – 6.00 PM |
| Address : | Cyber Pearl, B Block,Unit II, 2nd Floor, HITEC City, Madhapur, Telangana 500082 |
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW-NOTE: The mode of Interview Will be VIRTUAL ONLY. we are looking for Immediate Joiners
| Role : | Process Customer Service |
| Experience | 1-2 years |
| Contact : | HR Ramesh pal 7303443025 ( 7303443025 ) |
| Date : | 2nd October – 5th October , |
| Time : | 12.00 PM – 8.00 PM |
| Address : | 501 B wing Boomerang Bldg. Sitel India Pvt ltd Chandivali pharm Rd Sainika Andheri East Mumbai -72 |
Walk-in Drive at Foundever – Frequently Asked Question?
What is the Foundever walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2-2.5 Lacs P.A. for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
