Walk-in Drive at Web Synergies for MS Tech Support Roles . BE/B.Tech/M.Tech/ MCA/BSC/ M.Sc. (Computers) candidate can apply for the post.
Table of Contents
Walk-in Drive at Web Synergies -Overview
- Company – Web Synergies (Walk in)
- Role – MS Tech Support
- Qualification – BE/B.Tech/M.Tech/ MCA/BSC/ M.Sc. (Computers)
- Experience – 0 – 3 years
- Location – Hyderabad
- Salary – 3-3.5 Lacs P.A.
ABOUT Web Synergies COMPANY
Web Synergies is a global information technology company headquartered in Singapore. The company specializes in providing a wide range of IT solutions and services, including web and mobile application development, enterprise software development, cloud computing, and digital marketing. Web Synergies has a strong reputation for delivering innovative and tailored technology solutions to clients across various industries, helping them enhance their digital presence and streamline their business operations.
Walk-in Drive at Web Synergies – MS Tech Support Responsibilities
- Issue Resolution: MS Tech Support is responsible for diagnosing and resolving technical problems reported by customers. This includes troubleshooting software and hardware issues, connectivity problems, and software installation/configuration errors.
- Customer Assistance: They provide courteous and efficient customer service, addressing inquiries, concerns, and requests related to Microsoft products. This may involve assisting customers via phone, email, chat, or in-person.
- Product Knowledge: Staying up-to-date with Microsoft’s products and services is vital. MS Tech Support professionals should have in-depth knowledge of Microsoft’s software, operating systems, and productivity tools to provide accurate guidance and solutions.
- Documentation: Maintaining detailed records of customer interactions, issues, and resolutions is essential. This documentation helps track recurring problems, share information within the support team, and improve customer service quality.
- Escalation: If a technical issue cannot be resolved at the initial support level, MS Tech Support may escalate the problem to higher-level support teams or engineering teams within Microsoft. They ensure that the escalation process is well-documented and communicated to the customer.
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Walk-in Drive at Web Synergies -Skills Required
- Technical Proficiency: A deep understanding of Microsoft products, including Windows operating systems, Office applications, Azure, and other software and services, is crucial. Proficiency in troubleshooting hardware and software issues is essential for providing effective support.
- Problem-Solving: Strong problem-solving skills are vital for diagnosing technical issues and identifying root causes. MS Tech Support professionals need to be methodical and analytical in their approach to finding solutions.
- Communication: Effective communication is key to explaining technical concepts to non-technical customers. Clear and concise communication, both written and verbal, helps customers understand the troubleshooting process and solutions.
- Patience and Empathy: Patience is necessary when dealing with frustrated or inexperienced users. Empathy helps MS Tech Support professionals relate to customers’ concerns and build rapport, creating a positive support experience.
- Customer Focus: A customer-centric mindset is essential. MS Tech Support professionals should prioritize customer needs and strive to resolve issues promptly while ensuring customer satisfaction.
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HOW TO APPLY FOR THE Walk-in Drive at Web Synergies ?
To apply for the Walk-in Drive at Web Synergies Candidate need to walk in to the Venue that is given below.
FOR Hyderabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | MS Tech Support |
| Experience | 0 – 3 years |
| Contact | Yamuna ( 04042307684 ) |
| Date : | 7th October |
| Time : | 10.00 AM – 2.00 PM |
| Address : | Web Synergies (India) Private Limited, 1st Floor, B-Block, Sanali Info Park, Road No: 2, Banjara Hills, Hyderabad. |
| Registration link : | https://forms.office.com/r/JppXdndXiw |
Walk-in Drive at Web Synergies – Frequently Asked Question?
What is the Web Synergies walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-3.5 Lacs P.A. for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
