Virtusa is Hiring freshers to the Tech Support Agent position in India, where you will be a Cloud Support Agent and the initial point of contact to users who experience technical problems on Google Cloud Platform and Google Workspace. As a troubleshooter in this position, your primary aim will be to offer quick, compassionate and competent support in troubleshooting to maintain the productivity of the users and the security of the systems at risk. You will track tickets entering your system with the help of such tools as Jira and ServiceNow, classify issues according to their severity, and determine the origin of technical issues. Also, you will help users with the general tasks of the cloud, which may include virtual machine reboots, Cloud storage permissions, and cloud SQL connectivity. The job also contains the daily workspace-related assignments, such as password resets, two-step verification recovery, and an issue with Shared Drive access, which is why it is a perfect opportunity to begin the career in cloud support and IT services as a freshman.
Table of Contents
Virtusa Tech Support – Overview
| Virtusa Tech Support – Overview | |
| Company | Virtusa |
| Roles | Tech Support & More |
| Qualification | Bachelor’s degree |
| Location | Chennai ,Hyderabad ,Bangalore , Mumbai ,Pune & Gurugram |
| Work Experience | 0-3 years |
Responsibilities
- Issue Triage: Track the tickets coming in through Jira/ServiceNow and classify them according to their severity and the underlying technical issue.
- Platform Support: Help users with typical GCP operations, such as VM restarts, Cloud Storage permissions, and Cloud SQL connectivity tests.
- Workspace Management: Address day-to-day GWS activities like password resets, 2-step verification (2SV) recovery, and Shared Drive access problems.
- Runbook Execution: Use standardized Step-by-Step instructions to fix identified errors without the need of escalation.
- Health Checks: Google Cloud Operations Suite (previously Stackdriver) has red-line alerts about CPU usage, disk space, or service outages.
- Analysis of logs: Cloud Logging and AI-summary.
Eligibility
- 0-2 years of experience in IT Support, Help Desk, or Cloud Operations.
- Education Bachelor in CS/IT or other technical qualify.
- GCP Knowledge Fundamental knowledge of Compute Engine, IAM, and VPC Networking.
- Certifications Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred).
- AI Literacy Knowledge of how to use GenAI (such as Gemini) to debug code snippets or debug logs.
- Soft Skills Good English communication and customer first attitude.
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About Virtusa company:
Virtusa Corporation is a multinational information technology services company, which provides IT consulting, technology, and outsourcing services. Virtusa is based in the US and has its offices and delivery centers spread around the globe, in the United Kingdom, India and several other countries. The company offers an extensive assortment of services, such as digital transformation, application development, data management, and cloud services, to clients within sectors, including banking, financial services, insurance, healthcare and telecommunications. Virtusa is reputed to have expertise on applying technology to develop business results and dedication to delivering high-quality solutions to its customers.
Frequently Asked Questions (FAQs)
What is the role of a Tech Support Agent at Virtusa?
A Tech Support Agent at Virtusa is responsible for handling user issues related to cloud platforms, troubleshooting technical problems, and providing quick and effective solutions.
Who can apply for Virtusa Tech Support Agent Hiring 2026 in India?
Freshers and graduates from relevant fields like IT, Computer Science, or related domains can apply for Virtusa Tech Support Agent roles.
What skills are required for Virtusa Tech Support Agent jobs?
To get selected at Virtusa, candidates should have basic knowledge of cloud platforms, good communication skills, problem-solving ability, and familiarity with tools like ticketing systems.
Is Virtusa Tech Support Agent Hiring 2026 open for freshers?
Yes, Virtusa is offering Tech Support Agent opportunities specifically for freshers who want to start their careers in IT support and cloud technologies.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
