Walk-in Drive at Allsec Technologies for Technical Support Voice Process Roles. BCA/BE/BTech/BSc Candidates can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Allsec Technologies
- Roles – Technical Support Voice Process
- Qualification – BCA/BE/BTech/BSc
- Location – Chennai
- Work Experience – 0-1 Years
- Salary – 1 LPA – 2 LPA
ABOUT THE COMPANY
Allsec Technologies is an Indian multinational company that provides business process outsourcing (BPO) and technology-enabled services to clients worldwide. Here’s some information about Allsec Technologies:
Company Overview: Allsec Technologies was founded in 1998 and is headquartered in Chennai, India. It offers a wide range of services across various industries, including customer support, human resources outsourcing, finance and accounting, payroll processing, data management, and IT services.
BPO Services: Allsec Technologies specializes in providing comprehensive BPO services to businesses. This includes customer support and helpdesk services, inbound and outbound voice support, email and chat support, technical support, and back-office support services.
HR Outsourcing: Allsec Technologies offers human resources outsourcing solutions to help businesses streamline their HR processes. This includes services such as payroll management, employee benefits administration, recruitment and staffing, performance management, and HR data management.
Finance and Accounting Services: The company provides finance and accounting services to assist organizations with their financial processes. This includes accounts payable and receivable management, financial reporting and analysis, general accounting, reconciliation, and financial data processing.
IT Services: Allsec Technologies offers IT services to help businesses with their technology needs. This includes application development, infrastructure management, software testing and quality assurance, cloud services, data analytics, and cybersecurity solutions.
Industry Expertise: Allsec Technologies serves clients across various industries, including banking and financial services, insurance, healthcare, telecom, retail, e-commerce, and technology. The company leverages its industry expertise to deliver customized solutions that meet specific client requirements.
Technology Capabilities: Allsec Technologies utilizes advanced technology and tools to enhance service delivery and efficiency. This includes cloud-based platforms, automation, artificial intelligence (AI), machine learning, and data analytics to drive process improvement and enhance customer experiences.
Global Presence: In addition to its headquarters in Chennai, Allsec Technologies has a global presence with delivery centers and offices in different locations, including India, the Philippines, the United States, and other countries.
What you will be doing as Technical Support Voice Process
- Customer Support: Interact with customers via phone to address their technical queries, troubleshoot issues, and provide appropriate solutions in a professional and customer-centric manner.
- Issue Identification and Diagnosis: Listen attentively to customer descriptions of problems, ask relevant questions to gather additional information, and perform troubleshooting steps to identify the root cause of technical issues.
- Problem Resolution: Utilize technical knowledge and resources to resolve customer issues effectively and efficiently. This may involve providing step-by-step instructions, guiding customers through software configurations, performing remote diagnostics, or escalating complex issues to higher-level technical teams when necessary.
- Documentation and Case Management: Maintain accurate records of customer interactions, including issue details, actions taken, and solutions provided. Update customer profiles and document troubleshooting steps for future reference or knowledge base creation.
- Product Knowledge and Updates: Stay up-to-date with product features, updates, and technological advancements. Continuously improve technical knowledge to better assist customers and provide accurate and relevant information.
- Customer Satisfaction and Feedback: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their frustrations, and providing timely and effective solutions. Seek customer feedback and take appropriate actions to enhance the overall customer experience.
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Skills Required for Technical Support Voice Process
- Technical Knowledge: Possess a strong understanding of relevant technical concepts, tools, and systems related to the products or services being supported. This includes knowledge of operating systems, software applications, hardware components, networking, and troubleshooting methodologies.
- Problem-Solving Abilities: Demonstrate strong problem-solving skills to diagnose and resolve technical issues efficiently. This involves analyzing information, identifying patterns, applying logical reasoning, and leveraging technical knowledge to troubleshoot and find effective solutions.
- Communication Skills: Exhibit excellent communication skills, both verbal and written, to effectively communicate with customers and colleagues. Clear and concise communication is crucial in understanding customer issues, explaining technical concepts in a non-technical manner, and providing instructions or solutions.
- Active Listening: Practice active listening to fully understand customer concerns and gather relevant information. This involves attentively listening to customer descriptions of issues, asking clarifying questions, and demonstrating empathy to build rapport and understand their perspective.
- Customer Service Orientation: Display a customer-centric approach and a strong commitment to delivering exceptional customer service. This includes demonstrating patience, empathy, and a positive attitude while addressing customer queries or resolving technical issues.
- Time Management: Possess effective time management skills to handle multiple customer interactions, prioritize tasks, and meet response time or resolution targets. The ability to efficiently manage workload and maintain productivity is crucial in a fast-paced technical support environment.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Allsec Technologies (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Technical Support Voice Process |
| Experience | 0-1 Years |
| Contact no. | Roselin ( 7639346730 ) |
| Date | 4th July – 5th July |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | 46B, Velachery Rd, Nehru Nagar, Velachery, Chennai, Tamil Nadu 600042 |
Allsec Technologies (walk-in) – Frequently Asked Question?
What is Allsec Technologies Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Allsec Technologies for freshers?
The average of 1 LPA – 2 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
