Genpact is conducting an online interview for applicants interested in technical support roles. Through this virtual drive, candidates with 0–1 years of experience have an amazing opportunity to start their careers with a global leader in business services. On February 10th, between 12:00 PM and 1:30 PM, the interview will be conducted via Microsoft Teams (ID: 436 203 837 941, Passcode: a8vn6Mt9).
To be eligible, candidates must be graduates in any area. Selected individuals would receive pay packages ranging from ₹3 LPA to ₹5 LPA. If you wish to pursue a career in technical help, don’t miss this chance to work for Genpact. Prepare thoroughly and take part in the virtual interview.
Table of Contents
Genpact online interview – Overview
| Genpact online interview – Overview | |
| Company Website | www.genpact.com |
| Company | Genpact (Online interview ) |
| Role | Technical support role |
| Qualification | Any Graduate/BCA / B Tech / MCA |
| Location | Online ( office Hyderabad) |
| Work Experience | 0-1years |
| Salary | 2-5 Lpa |
Responsibilities for Technical support in Genpact
- Troubleshoots problems with networks and recommends corrective action
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
- Works in a team environment and assist team members on various issues
- Provides other ad hoc support and duties as assigned
•Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket - Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Eligibility Criteria for the Technical Support Role in Genpact
- BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
- CCNA Trained / Certified (or Other Network certifications – Cisco, Meraki, etc.)
- Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
- Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
- Experience on network monitoring tools like PRTG, SolarWinds
- Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
- Experience on Wireless networks Meraki (MR series) and Cisco AIR
- Experience on firewall technologies FortiGate (80D, 100F, 200E)
- Understanding of VoIP, SIP Protocols
Genpact Online Interview Link & other important details
| Candidates can join the meeting from the link given below for Technical role | |
| Date | 10 February 2025 (Monday) |
| Time | 12:00 PM – 1:30 PM |
| Microsoft Teams meeting ID | MS Teams ID: 436 203 837 941 MS Teams Passcode: a8vn6Mt9 |
Tips to Ace the Genpact Virtual Interview for Technical support
Acing the Genpact Virtual Interview for a Technical Support role requires a mix of preparation, confidence, and technical know-how. Start by researching Genpact’s values, mission, and work culture to show your genuine interest in the company. Familiarize yourself with the responsibilities of a Technical Support professional, such as troubleshooting, resolving customer issues, and handling technical queries. Brush up on basic technical concepts, including operating systems, networking, and common IT tools, as you may be asked to solve practical problems or explain how you’d handle specific scenarios.
On the day of the interview, test your technology setup to avoid last-minute glitches. Ensure your internet connection, webcam, and microphone are working properly, and familiarize yourself with the MS Teams platform. Choose a quiet, well-lit space for the interview to create a professional environment. Dress formally, even though it’s a virtual interview, to make a positive impression.
During the interview, communicate clearly and confidently. Listen carefully to the interviewer’s questions, take a moment to think before answering, and maintain a positive attitude. Show enthusiasm for the role and the company, and don’t forget to ask thoughtful questions at the end,
About Genpact Company
Genpact is a global professional services firm that provides business process outsourcing (BPO), digital transformation, and technology services. Founded in 1997 as a subsidiary of General Electric, Genpact has since evolved into an independent company, headquartered in New York City. With operations spanning across more than 30 countries, Genpact serves clients from various industries, including banking, healthcare, manufacturing, and retail. The company offers a wide range of services, including finance and accounting, customer experience management, supply chain management, and analytics. Known for its expertise in process optimization, innovation, and digital technologies, Genpact helps businesses streamline operations, enhance efficiency, and drive growth in an increasingly competitive landscape.
Frequently Asked Question for genpact online interview ?
What technical skills are required for the Technical Support role?
Basic knowledge of troubleshooting, operating systems, networking, and IT tools is preferred. Familiarity with customer support processes is a plus.
What platform will be used for the interview?
The interview will be conducted on Microsoft Teams. Ensure you have the app installed and test your setup beforehand.
How can I apply for the Genpact Virtual Drive?
Details about the application process will be shared on Genpact’s official website or job portals. Keep an eye on their career page for updates.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
