Genpact has announced some amazing Work From Home opportunities for the candidates interested in the Analyst – Service Desk position. The remote role is ideal for freshers and IT support and service desk professionals seeking a career opportunity. Applicants who have a Bachelor’s Degree in Computer Engineering, Database Management, Information Systems, Information Technology or Network Engineering are eligible. The Analyst – Service Desk position is designed to provide an opportunity to acquire technical support skills, troubleshoot user problems and participate in the efficient operation of IT resources. As the flexibility to work remotely, this is a wonderful job opportunity for all those who are eligible for this job in India. Eligible candidates must read the official notification of the job and proceed to apply online to kick-start their career journey with Genpact.
Table of Contents
Position Overview of Genpact Work From Home :-
| Work from home jobs Details : | |
| Company | Genpact work from home |
| Roles | Analyst – Service Desk |
| Qualification | Bachelors – Computer Engineering, Bachelors – Database Management, Bachelors – Information Systems, Bachelors – Information Technology, Bachelors – Network Engineering |
| Location | Remote |
| Work Experience | Fresher / Experience |
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Roles & Responsibilities For Analyst – Service Desk:
- Strong customer service orientation
- Demonstrated ability to handle multiple tasks with little to no forewarning
- Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Document & add new issues/solutions to Knowledge Management Repository
- Use of soft skills – Listen, Empathy, Courtesy etc.
- Utilize professional techniques to retain & delight customers.
- Provide quality service & resolve concerns efficiently & professionally
- Above all, take full ownership of the Incident from Creation to Closure
- Provide technical assistance and support for incoming queries and issues;
- Troubleshoot software and hardware problems;
- Install and configure software and hardware;
- Perform system upgrades;
- Monitor and maintain computer systems and networks;
- Ensure security and privacy of systems and networks;
Eligibility Criteria For Analyst – Service Desk
- Both experienced and fresh job seekers can apply.
- Computer science, IT support and troubleshooting basics
- Verbal and written communication skills.
- Open for working rotational shifts including night shifts.
- Knowledge of fundamental concepts of OS, Network and Service Desk.
- Comfortable with troubleshooting more technical aspects and supporting customer queries
- Good problem-solving and teamwork skills.
- The candidates are to be ready for working from the designated office.
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Apply Now for the Analyst – Service Desk Role at Genpact
| Click the link below to apply for the Analyst – Service Desk role at Genpact. | |||||
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About Genpact company :
Genpact is a global professional services company that delivers digital transformation by putting digital and data to work for businesses. Headquartered in New York, the operations of Genpact now span across various industries like banking, healthcare, insurance, manufacturing and retail. The services the firm renders includes finance and accounting, customer service, analytics, artificial intelligence and digital transformation. Genpact is one of the largest MNC’s operating across many nations and continues to provide career opportunities in India for freshers & experience holders for different domains.
FAQs – Genpact Work From Home
What is the work location for Genpact Work From Home Jobs 2026?
The job location is Remote (Work From Home). Candidates should check the official job posting for remote work eligibility and location .
Can freshers apply for Genpact Analyst – Service Desk Jobs?
Yes, freshers and experienced candidates can apply for the Genpact Analyst – Service Desk role, based on the job .
What is the role offered by Genpact?
The primary role is Analyst – Service Desk. Candidates will have the opportunity to work in IT support and service desk operations.
Disclaimer:
The hiring information provided above is for informational purposes only. The above details have been taken from the official website of the organization. We do not provide any hiring guarantee. Hiring will be carried out as per the company’s official process. We do not charge any fee for providing this job information.
