Remote Job Opportunities at Cactus: Hiring As Associate Customer Service Manager Role . Bachelor’s degree Candidates can apply for the post.
Table of Contents
Remote Job Opportunities at Cactus – Overview
- Company – Cactus work from home
- Role – Associate Customer Service Manager
- Qualification – Bachelor’s degree
- Experience – 1-2 Years
- Location – India (Remote)
- Salary- 3 Lpa – 8 lpa
Remote Job Opportunities at Cactus – ABOUT COMPANY
Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, Bengaluru, Hyderabad, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.
Remote Job Opportunities at Cactus – Associate Customer Service Manager Responsibilities
- Cater to service inquiries from Japanese customers, guide and explain to customers about Editage services, and send quotations.
- Achieve sales KPI through follow up calls for conversion, etc.
- Interact with customers from Japan through calls (incoming and outbound) and emails to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services
- Deliver all customers’ requirements accurately and quickly in English to the relevant team so that team can come up with solutions, and vice versa
- Understand customer’s opinions and trends through conversations and share with relevant teams
- Build a positive work relationship with customers to enhance the reputation and public perception of CACTUS
- Support other team members with Japanese to English, or English to Japanese translation (if required)
- Support chat with customers (if required). You will be the one-point contact for all customers – responding to customer queries, sending quotations, job confirmations and sending completed jobs accurately and efficiently.
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Remote Job Opportunities at Cactus – Skills Required
- Bachelor’s degree in any subject
- Excellent written and spoken Japanese language skills
- Excellent English speaking, writing and comprehension skills
- Two years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
- Very strong customer focus and adaptability to different personality types and people from different cultures
- Ability to multi-task and manage stress, strong negotiation skills, positive, passionate, open and keen to learn
- Basic computer knowledge is required
- Ability to empathize with the customer to find out the way to anticipate what a customer wants though active listening
- Spirit of ownership, integrity and mindfulness
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HOW TO APPLY FOR Remote Job Opportunities at Cactus ?
To apply for the Remote Job Opportunities at Cactus – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Remote Job Opportunities at Cactus company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Associate Customer Service Manager – (Remote)
Remote Job Opportunities at Cactus – Frequently Asked Question ?
What is the Cactus selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 Lpa – 8 lpa for the this role.
What does customer service manager do?
Customer Service Manager responsibilities include:
Improving customer service experience, create engaged customers and facilitate organic growth.
Is customer service associate a good job?
If you enjoy working with people, helping people get through challenges and making people’s days better, then customer service is an amazing field.
What skills do you need to be a customer service manager?
listening skills, to understand exactly what customers require. problem-solving skills.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
