Sutherland Mega Online Interview : Sutherland is hiring for the session of Virtual Drive Interview (Customer Service Associate- CSA) to work remotely from Mumbai. Open to the candidates who have pass 12th standard, and any graduate degree holders are eligible for this online interview drive. It is a good chance for both the freshers as well as job seekers. Candidates who have 1 to 3 years experience in similar roles – customer service and voice/non-voice processes will be given preference. The virtual interview that is scheduled for the 24th of December, will enable candidates to participate at their convenience from where they are. This is an opportunity to work with one of the world renowned organization and its employee friendly work culture where you have ample opportunities to grow your career and exposure with International clients.
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Sutherland Virtual Drive Interview – Overview
| Sutherland Virtual Drive Interview Details | |
| Company | Sutherland (Online Interview) |
| Role | CSA |
| Qualification | 12th Pass / Any Graduate |
| Location | Mumbai |
| Work Experience | 1-3 years |
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Responsibilities for Customer Support Associates Roles in Sutherland
- Deliver first-class customer service by answering questions and solving problems.
- Support customers across multiple channels (phone, chat, email).
- Assist with product support for customers.
- Record customer transactions and interaction.
- Stay in contact with clients to ensure their needs are fulfilled and they have the solutions.
- Follow company policies, processes and service level agreements (SLAs).
- Find up and cross-sell offers.
- Elevate more complex or unresolved issues to higher level of support or management as appropriate.
- Keep informed of product knowledge sold within the department.
- Keep in control of your time and handle several customers at the same time.
Key skills needed for Customer Support Associates
- Good verbal as well as written communicative abilities.
- Excellent problem-solving and troubleshooting abilities.
- Patience and professionalism when dealing with difficult situations.
- Ability to multi-task, handle multiple inquiries at once from different customers.
- High level of attention to detail and accuracy.
- Experience of using customer support software and tools.
- Strong listening skills for interpreting and responding to customer needs.
- The ability to understand and/or share the feelings or attitudes of another is critical in building a rapport with customers.
- Good presentation of time to plan the better prioritization.
- Ability to work in a fast-paced and changing environment.
Sutherland Online Interview Meet ID & other Details
| Candidates can join the meeting from the link given below for Voice & Non Voice roles in Mumbai | |
| Date & Time | 24th Dec , 12:00 PM – 6:00 PM |
| Meeting link | https://sutherland.webex.com/sutherland/j.php?MTID=m1358be7bdcbcb69f3735c663c246b554 |
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About Sutherland Company
Sutherland is a global company that helps other businesses by giving customer support and technology services. It started in 1986 and now works in many countries with thousands of employees. Sutherland is known for good training, career growth, and a friendly work culture.
FAQs – Sutherland Virtual Drive Interview
Q1. What would Sutherland play position-wise in Virtual Drive Interview?
Sutherland is seeking a Customer Service Associate (CSA) who will be responsible for responding to calls by taking the customer through the appropriate resolve process.
Q2. What are the requirements for Sutherland Virtual Drive Interview?
Sutherland Job: The eligibility criteria for these job opportunities is 12th passed or graduate along with 1 to 3 years of experience in customer service or similar jobs.
Q3. When will the Sutherland Virtual Drive Interview take place and how?
The digital interview will be administered by Sutherland on 24th December12:00 PM to 6:00 PM, making it convenient for candidates to appear from wherever they are.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
