Travelex Recruitment: Service Desk – Analyst Openings for experience in Mumbai

Travelex, a well-known company in travel services, is hiring for Service Desk roles in Mumbai. They’re looking for people with 1-2 years of experience, especially those who have a B.Com degree. This is a great chance for anyone wanting to grow their career in IT support and customer service. The job involves answering customer calls, accurately recording issues, solving problems quickly, and always staying professional. Good communication, empathy for customers, and problem-solving skills are important for doing well in this role. If you’re ready to work with a respected global company and meet the qualifications, this could be your opportunity to take your career further.

Overview of Service Desk Jobs at Travelex

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Key accountabilities For Service Desk – Analyst

• Make sure that every call is accurately logged in the IT Service Desk system.
• Record accurate and comprehensive information for every incoming call.
• When taking calls, act in a professional manner.
• Throughout encounters, show off your great soft talents, such as empathy.
• Make sure that every call is updated and handled in accordance with the Service Level Agreements (SLAs) that have been agreed upon.
• Delivering service that goes above and beyond for customers is your goal.
• To solve problems as soon as possible, complete first-line resolution duties.
• Take part in the continuous evaluation and enhancement of IT Service Desk procedures.
• Take part in technical and business-related knowledge-sharing initiatives.

Essential For Service Desk – Analyst

• Get all the right details for incoming calls.
• Be professional and polite on every call.
• Use good communication skills and show empathy.
• Resolve all calls within the required time frame.
• Aim to provide excellent service that surprises customers.
• Handle basic issues and solve problems quickly.
• Help improve Service Desk processes through regular reviews.
• Share useful knowledge with others, both technical and business-related.

Apply Link for the Service Desk – Analyst Role at Travelex

To Click & Apply for Travelex (Mumbai Location)

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Why Choose a Career with Travelex ?

Starting a career as a Service Desk Analyst with Travelex gives you the chance to work with a leading global company in the travel industry. In this role, you’ll be part of a team that helps customers, solves problems quickly, and provides excellent IT support. Travelex is focused on innovation, great customer service, and helping employees grow in their careers. You’ll get training, opportunities to improve your skills, and the chance to work in a fast-paced, team-oriented environment. If you’re interested in building a career in IT or customer service, Travelex offers the right support and opportunities to help you succeed.

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About Travelex company :

Travelex is a leading global provider of foreign exchange and travel-related services. Founded in 1976, the company offers a wide range of services, including currency exchange, international payments, and travel insurance, catering to both individuals and businesses. Travelex operates in numerous countries and is known for its innovative solutions that make international travel and money management easier. With a strong presence in airports, high street locations, and online platforms, Travelex serves millions of customers worldwide, offering convenience and security in managing foreign currencies and financial transactions. The company is committed to delivering high-quality customer service and staying at the forefront of the travel services industry.

Frequently Asked Questions About the Service Desk Job at Travelex

What qualifications are required for the Service Desk role?

To apply for the Service Desk position at Travelex, candidates should have a B.Com degree or a similar qualification. A background in IT support or customer service is preferred, along with 1-2 years of relevant experience.

What are the key responsibilities of a Service Desk Analyst?

As a Service Desk Analyst, your main duties include answering customer calls, accurately logging issues, providing quick solutions, and maintaining a professional and customer-focused approach. You’ll also be responsible for resolving IT-related problems and offering support to customers in a timely manner.

What career growth opportunities are there?

Travelex is committed to employee development and offers various career progression opportunities. As a Service Desk Analyst, you can move into higher roles within IT support or customer service, depending on your career goals.

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.