Looking for a work-from-home job in technical support? W Energy is hiring a Technical Support Engineer. This job is perfect for people with 5+ years of experience in fixing technical problems. You need a Bachelor’s Degree and knowledge of support tools and processes. Since this is a remote job, you can work from home while using advanced technology and working with a skilled team. If you have the right experience and want a good opportunity, apply now and join W Energy!
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W Energy Work From Home Job – Overview
| W Energy Work From Home Jobs Details : | |
| Company | W Energy work from home |
| Roles | Technical Support Engineer |
| Qualification | Bachelor’s degree |
| Location | Remote |
| Work Experience | 5+ years |
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Role & Responsibilities
- Level 3 support is given for the Stream+ platform by fixing complex technical issues.
- Problems are found, fixed, and solved quickly to reduce customer troubles.
- Repeated issues are checked, causes are found, and permanent fixes are applied.
- MS SQL Server databases are managed to keep data accurate, available, and working well.
- Issues are escalated and solved by working with Level 1 and Level 2 teams.
- Solutions and improvements are written down for future use.
- Quick fixes and updates are released with help from the development team.
- Service Level Agreements (SLAs) are followed to ensure issues are fixed on time.
- Feedback is shared with the product and engineering teams to improve support.
- Work is done from 8:00 AM to 5:00 PM CST.
Requirements & Qualifications
- 5+ years of experience in helping with technical issues.
- Knows at least one coding language like Ruby, Golang, Python, or JavaScript.
- Good at using Microsoft SQL (MS SQL) to fix and manage databases.
- Understands REST APIs and can fix API problems.
- Has worked with monitoring tools like Prometheus, Grafana, and AWS CloudWatch.
- Knows how to find the cause of problems and fix them.
- Can use support tools like Jira to track and fix issues.
- Communicates well with customers and teams.
- Can work alone and handle tough situations.
- Has worked in CST shifts or in support jobs before (preferred).
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Apply Link for the Technical Support Engineer Role at W Energy
| Click the link below to apply for the Technical Support Engineer role at W Energy | |||||
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Why Join W Energy as Technical Support Engineer ?
W Energy is a great place to work! If you like fixing problems and helping people, this job is for you. You will learn new things and work with cool technology. The team is friendly, and you will get better at your job. You will also use helpful tools and gain experience. If you want a fun job in a good company, join W Energy
About W Energy company
W Energy is a leading company in the energy sector, known for its innovative technology and efficient solutions. The company focuses on providing high-quality services to help businesses manage their energy needs effectively. With a strong commitment to customer satisfaction, W Energy uses advanced tools and modern technology to deliver reliable and sustainable energy solutions. The company values teamwork, innovation, and growth, creating a supportive environment for employees to learn and succeed. Whether you are a client or an employee, W Energy is dedicated to providing the best experience and long-term success.
FAQs – W Energy Work From Home Job | Technical Support Engineer | Experience
What is the job role for W Energy work-from-home jobs?
The role is for a Technical Support Engineer, where you will handle technical issues, troubleshoot problems, and assist customers.
What experience is required for W Energy’s Technical Support Engineer role?
W Energy requires 5+ years of experience in technical support, troubleshooting, and problem-solving.
What are the qualifications needed for W Energy’s work-from-home job?
Candidates must have a Bachelor’s Degree in a relevant field to apply for this position.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
