Xometry Work From Home Opportunities: Xometry is hiring for the position of Customer Support Coordinator which is remote and work from home. This position is open to holder of any graduate degree and comes with an experience requirement of 0 to 3 years. Therefore, this position is suited for both recent graduates and individuals with a professional work history. This position aids in providing remote customer service for Xometry, allowing employees to work from home.
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Position Overview of Xometry Work From Home Opportunities
| Xometry Work From Home Opportunities Details : | |
| Company | Xometry work from home |
| Roles | Customer Support Coordinator |
| Qualification | Any Graduate |
| Location | Remote |
| Work Experience | 0-3 years |
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Responsibility for Customer Support Coordinator
- Oversee specific company divisions by safeguarding service channels for customer experience impacting interactions.
- Work with other relevant business units to resolve issues within an appropriate time frame.
- Maintain comprehensive logs for tracking trends which aid in improving services offered to customers.
- Evaluate customer interactions for the purpose of assessing their sentiment and escalate disengagements that pose high churn risk to mitigate them.
- Engage appropriate other essential divisions to actively resolve flagged engagements.
- Comply with safety and quality standards in all services as outlined by Xometry’s customer servicing policies.
- Contribute through giving pertinent actionable recommendations towards achieving set improvement goals to enhance overall internal and external customer service.
- Enhance team productivity aimed at delighting customers by participating in customer service and assisting fellow Team Members with secondary assigned roles.
Skills for Customer Support Coordinator
- Excellent speaking and writing skills.
- Engages effectively in problem-solving processes as well as in resolving conflicts.
- Use of support software such as Zendesk, Freshdesk, and Salesforce.
- Able to maintain focus and prioritization on several tasks at once.
- Possesses strong organizational and time management skills.
- Evident accuracy and attention to detail.
- Demonstrates active listening and empathy.
- Has basic skills to troubleshoot customer-facing issues.
- Works as part of a group or performs tasks independently.
- Has basic understanding of CRM systems and client support ticketing systems.
- Demonstrates positive customer service demeanor and patience.
- Flexible on various customer inquiries.
- Understand customer service and metrics for reporting and analyzing customer interactions.
- Understand a provided product or supported service.
- Ability to maintain composure under pressure.
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Apply Now for the Customer Support Coordinator Role at Xometry
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Why Xometry is a Great Choice for Remote Job Seekers
For remote job seekers, Xometry is a standout option because it brings together innovation, professional growth, and balance between work and personal life. As the leader in on-demand manufacturing with an AI-enabled marketplace, Xometry enables employees to adopt new technologies conveniently from home. With remote work culture in place, the company supports structured collaboration, team meetings, and responsive management. Employees enjoy full remote benefits and industry-competitive pay alongside benefiting from professional advancement without relocating for work. For eager candidates seeking fast-paced, agile companies with flexible hours, Xometry has attractive remote opportunities.
About Xometry company :
Founded in 2013 by Randy Altschuler and Laurence Zuriff, Xometry, Inc. is an on-demand manufacturing marketplace which utilizes the power of AI. Headquartered in North Bethesda, Maryland, the company has over 60,000 buyers ranging from startup companies to Fortune 100 companies including BMW, Dell, Bosch, GE, and even NASA. Moreover, over 10,000 supplier facilities are connected globally that offer services such as CNC machining, 3D printing, injection molding, and sheet-metal fabrication, die casting, stamping, along with assembly services. The core of the platform Xometry’s Instant Quoting Engine,® which powered by millions of transaction records along with machine learning, provides fast and accurate pricing and lead time estimates for both buying and selling. This dynamic AI system routed intelligently routes part orders to the most appropriate supplier, thus optimizing the cost, production speed, and capacity for the work being done.
FAQs – Xometry Work From Home: Customer Support Coordinator
What is the job role offered by Xometry?
The job role is Customer Support Coordinator.
Is this a full-time or part-time opportunity?
It is a full-time work-from-home opportunity.
What is the work location for this role?
This is a remote position, so you can work from anywhere.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
