WNS Mega off campus Drive 2023 For IT Support Voice process – Program Analyst Role. BCA/BSc (IT) candidates can apply for the post.
Table of Contents
WNS Mega off campus Drive – Overview
- Company – WNS
- Role – IT Support Voice process – Program Analyst
- Qualification – BCA/BSc (IT)
- Experience – 0-1 Years
- Location – Bangalore
- Salary – 2.5 – 4 LPA
ABOUT WNS COMPANY
WNS Global Services is a multinational business process management (BPM) company with its headquarters in Mumbai, India. Founded in 1996, WNS has grown to become a major player in the global BPM industry, offering a wide range of services to clients across various sectors. The company provides outsourcing solutions that include business process outsourcing (BPO), knowledge process outsourcing (KPO), and a host of other specialized services to help organizations streamline their operations and enhance efficiency.
WNS specializes in several key industries, including healthcare, financial services, insurance, retail, and travel. The company’s services encompass a wide array of functions, such as finance and accounting, customer care, research and analytics, supply chain management, and digital services. WNS is known for its ability to leverage technology and data analytics to improve business processes, enabling clients to focus on their core operations while WNS takes care of non-core but critical functions.
A distinguishing feature of WNS is its global presence, with delivery centers in countries around the world. This allows the company to offer cost-effective solutions while providing services across different time zones, fostering collaboration with clients on a global scale. WNS’s commitment to innovation is also evident in its continuous investment in cutting-edge technologies, which includes automation, artificial intelligence, and machine learning, making its services more efficient and valuable to clients.
WNS Mega off campus Drive – Roles & Responsibilities For IT Support Voice process – Program Analyst
- Provide first-level technical support via phone and email to resolve IT issues and inquiries.
- Diagnose and troubleshoot hardware, software, and network problems.
- Document support interactions, issues, and solutions in a ticketing system.
- Escalate complex issues to appropriate teams or senior technicians.
- Assist with software installations, updates, and configuration.
- Offer guidance and instructions to users on resolving common IT problems.
- Collaborate with the team to maintain knowledge base resources.
- Ensure compliance with IT security policies and procedures.
- Perform remote desktop support for end-user devices.
- Stay updated on technology trends and participate in ongoing training.
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WNS Mega off campus Drive – Skills Required For IT Support Voice process – Program Analyst
- Strong problem-solving skills to diagnose and resolve technical issues.
- Excellent communication and customer service abilities for effective user support.
- Technical proficiency in operating systems, software, and hardware troubleshooting.
- Knowledge of ITIL best practices for service management.
- Familiarity with remote support tools and technologies.
- Patience and empathy when assisting users with varying levels of technical expertise.
- Multitasking and time management to handle multiple support requests.
- Attention to detail in documenting issues and solutions.
- Cybersecurity awareness to maintain data and system integrity.
- Continuous learning and adaptability to keep up with evolving technology.
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HOW TO APPLY FOR WNS Mega off campus Drive 2023 ?
To apply for the WNS Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
IT Support Voice process – Program Analyst Role – Bangalore
WNS Mega off campus Drive 2023 – Frequently Asked Question?
What is the WNS Mega off campus Drive selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
