CometChat Mega off campus Drive 2023 for Trainee Engineer-Technical Support Role. Bachelor’s degree in computer science, Engineering Candidates can apply for the post.
Table of Contents
CometChat Mega off campus Drive 2023- OverView
- Company – CometChat
- Roles – Trainee Engineer-Technical Support
- Qualifications – Bachelor’s degree in computer science, Engineering
- Location – Mumbai
- Work Experience – Freshers
- Salary – 3Lpa -8Lpa
CometChat Mega off campus Drive 2023 – ABOUT COMPANY
CometChat is a dynamic company that has positioned itself as a leader in providing customized in-app messaging solutions to businesses globally. By offering developers the tools to seamlessly integrate voice, video, and text chat into websites and mobile apps, CometChat facilitates enhanced user communication, fostering a unified customer experience. Recognized for its excellence, the company earned a coveted spot in the Techstars Boulder Accelerator in 2019 and has been listed among the top 10 best SaaS companies by G2 Crowd. With a foundation of solid financials, robust organic growth, and support from prominent investors like iSeed Ventures, Range Ventures, Silicon Badia, eonCapital, and Matchstick Ventures, CometChat is poised for a period of exciting expansion. Operating with a global perspective, the company boasts over 100 team members across offices in Denver and Mumbai, serving a diverse clientele of over 50,000 customers worldwide. As CometChat continues to grow, it remains committed to empowering businesses with innovative communication solutions for sustained engagement, retention, and revenue growth.
CometChat Mega off campus Drive 2023 – Trainee Engineer-Technical Support Responsibilities
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding the Product & Technology
- Learn the codebase – how classes/components/functions/events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out to find the correct documents for customer issues
- Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
- Identify product bugs by attempting to replicate customer issues in CometChat sample apps
- Reply to support requests via chat and email – including technical and nontechnical support queries
- Join and lead customer calls where customers explain and show code-based errors and issues
- Improving coding skills to a point where you can work on CometChat codebase
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CometChat Mega off campus Drive 2023 – Skills Required
- Trainee Engineers in Technical Support need a solid foundation in technical knowledge related to the products or services they are supporting. This includes understanding hardware, software, and network components, as well as troubleshooting methodologies.
- The ability to analyze and solve technical issues efficiently is crucial in technical support. Trainee Engineers should be adept at diagnosing problems, identifying root causes, and implementing effective solutions. Critical thinking and logical reasoning play a significant role in this skill set.
- Strong communication skills are essential for effectively interacting with users who may have varying levels of technical expertise. Trainee Engineers should be able to articulate solutions clearly, provide instructions, and convey technical information in a manner that is easily understood.
- Technical Support is ultimately a customer service role. Trainee Engineers should possess a customer-centric mindset, being patient, empathetic, and responsive to users’ needs. Building positive relationships with users contributes to a better overall support experience.
HOW TO APPLY FOR CometChat Mega off campus Drive 2023 ?
To apply for the CometChat Mega off campus Drive 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Trainee Engineer-Technical Support (Mumbai Location)
CometChat Mega off campus Drive 2023 – Frequently Asked Question ?
What is the CometChat selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the CometChat salary for freshers?
The average of 3Lpa -8Lpa is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
