Jobs At Mphasis for Customer Support Officer roles .Any Graduate Candidate can apply for the post
Table of Contents
Jobs At Mphasis – Overview
- Company – Mphasis
- Role – Customer Support Officer
- Qualification – Any Graduate
- Experience – 0-1 years
- Location – Pune / Mangalore
- Salary – 4 – 5 Lpa
ABOUT Mphasis COMPANY
Mphasis is a global information technology (IT) solutions provider that offers a wide range of services, including application development, infrastructure services, and business process outsourcing. Established in 1996, Mphasis has grown to become a prominent player in the IT industry, serving clients across various sectors, including banking and financial services, healthcare, manufacturing, and more. The company is known for its focus on innovation, digital transformation, and customer-centric solutions. With a global presence and a commitment to delivering value-driven services, Mphasis continues to be a key player in the ever-evolving landscape of IT services and solutions.
Jobs At Mphasis – Roles & Responsibilities For Customer Support Officer
- Customer Interaction: Actively engaging with customers through various communication channels such as phone, email, chat, or in-person to address inquiries, provide assistance, and resolve issues. Ensuring a positive and satisfactory customer experience.
- Issue Resolution: Identifying and resolving customer problems or concerns effectively. This involves troubleshooting, investigating issues, and collaborating with other teams or departments to provide solutions.
- Product or Service Knowledge: Acquiring and maintaining a thorough understanding of the company’s products or services. Customer Support Officers need to be well-informed to provide accurate information, answer questions, and guide customers in using the products or services.
- Record Keeping: Maintaining accurate and detailed records of customer interactions, including issues raised, resolutions provided, and any additional follow-up required. This documentation is valuable for tracking customer trends, improving services, and ensuring compliance with policies.
- Communication of Policies and Procedures: Clearly communicating company policies, procedures, and guidelines to customers. This includes explaining terms and conditions, warranty information, and any relevant information that helps customers understand their rights and responsibilities.
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Jobs At Mphasis – Skills Required
- Communication Skills: Strong verbal and written communication skills are crucial for effectively interacting with customers. Clear and concise communication helps in understanding customer needs and providing assistance.
- Empathy and Patience: The ability to empathize with customers, actively listen to their concerns, and remain patient, especially when dealing with frustrated or upset customers. Demonstrating empathy helps build trust and improve the overall customer experience.
- Problem-Solving Skills: Adept at analyzing customer issues, identifying root causes, and providing effective solutions. Customer Support Officers should be able to think critically and troubleshoot problems to ensure timely issue resolution.
- Product Knowledge: Acquiring and maintaining a comprehensive understanding of the company’s products or services. This knowledge enables Customer Support Officers to provide accurate information, answer inquiries, and guide customers effectively.
- Adaptability: The ability to adapt to different customer personalities, inquiries, and challenges. Customer Support Officers should be flexible in their approach and be able to handle a variety of situations to meet the diverse needs of customers.
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HOW TO APPLY FOR Jobs At Mphasis ?
To apply for the Jobs At Mphasis – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role- Tr Customer Support Officer – BPO (Pune Location)
Role- Tr Customer Support Officer – BPO (Mangalore Location)
Jobs At Mphasis – Frequently Asked Question ?
What is the Mphasis selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 – 5 Lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
