Maxicus Mega off campus Drive Hiring Customer Support Executive Role. Any Graduate candidates can apply for the post.
Table of Contents
Maxicus Mega off campus Drive – Overview
- Company Website- www.maxicus.com
- Company – Maxicus
- Role – Customer Support Executive
- Qualification – Any Graduate
- Experience – Freshers
- Location – Gurgaon/ Vadodara / Amritsar /Kolkata / Bangalore
- Salary – 2-8 Lpa
ABOUT Maxicus COMPANY
Maxicus is a business process outsourcing (BPO) company that offers tech-enabled BPM services. Maxicus uses a combination of human touch, automation, robotics, cloud, and business intelligence to help businesses adapt to the digital world.
Maxicus Mega off campus Drive – Roles & Responsibilities For Customer Support Executive
- Customer Assistance: Provide prompt and courteous assistance to customers, addressing their inquiries, concerns, or issues through various channels, including phone, email, chat, or in-person. This involves actively listening to customers and offering solutions or guidance to resolve their problems.
- Problem Resolution: Work to resolve customer issues efficiently and effectively. This may include troubleshooting technical problems, coordinating with other departments to address customer concerns, and ensuring that customers are satisfied with the resolution.
- Product Knowledge: Possess a comprehensive understanding of the company’s products or services. Customer Support Executives need to be knowledgeable about the features, usage, and benefits of the offerings to assist customers accurately and provide relevant information.
- Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions. This documentation is crucial for tracking customer feedback, identifying recurring issues, and providing insights to improve overall customer satisfaction.
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Maxicus Mega off campus Drive – Skills Required
- Communication Skills: Strong verbal and written communication skills are essential. Customer Support Executives must articulate information clearly, listen actively to customers’ concerns, and effectively convey solutions or guidance. Clear communication helps in building rapport and understanding customer needs.
- Empathy: The ability to empathize with customers is crucial for providing compassionate and understanding support. Empathy helps in establishing a connection with customers, acknowledging their concerns, and demonstrating a genuine commitment to resolving issues.
- Problem-Solving Skills: Customer Support Executives need strong problem-solving skills to analyze customer issues, identify root causes, and provide effective solutions. This includes the ability to think critically and make decisions quickly to address customer concerns.
- Product Knowledge: A comprehensive understanding of the company’s products or services is essential. Customer Support Executives should be well-versed in the features, functionalities, and troubleshooting steps related to the offerings to provide accurate and helpful assistance.
- Patience and Resilience: Dealing with frustrated or upset customers requires patience and resilience. Customer Support Executives should remain calm under pressure, handle challenging situations professionally, and persistently work toward resolving issues even in the face of adversity.
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HOW TO APPLY FOR Maxicus Mega off campus Drive 2024 ?
To apply for the Maxicus Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Customer Support Executive (Gurgaon Location)
Role – Customer Support Executive (Vadodara Locaion)
Role – Customer Support Executive (Amritsar Location)
Role – Customer Support Executive (Kolkata Location)
Role – Customer Support Executive (Bangalore Location)
Maxicus Mega off campus Drive 2024 – Frequently Asked Question?
What is the Maxicus selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2-8 Lpa for the this role.
What does Maxicus company do?
Machine IQ to create solutions to enhance operational capabilities for businesses.
Who is the CEO of Maxicus?
Jitender Jain
Is maxicus a BPO company?
As a BPO service provider
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
