Tata Communications Careers Opportunities for Junior Customer Service. Any Graduate Candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Tata Communications
- Roles – Junior Customer Service
- Qualifications -Any Graduate
- Location -Chennai, Mumbai, Pune , Ahmedabad, Bangalore , Hyderabad
- Work Experience -0-3
- Salary -3 LPA – 6 LPA
ABOUT THE COMPANY
Tata Communications is a global telecommunications and digital infrastructure company headquartered in Mumbai, India. It is a part of the Tata Group, one of India’s largest conglomerates. With a rich legacy spanning over a century, Tata Communications has emerged as a leading player in the communications and technology sector.
The company offers a comprehensive range of services that include network and voice solutions, managed security services, cloud computing, data center services, and unified communications. Its global network spans across more than 200 countries and territories, making it one of the largest and most interconnected networks in the world.
Tata Communications serves a diverse set of customers, including enterprises, service providers, and government organizations. Its solutions cater to various industries such as finance, healthcare, media, manufacturing, and transportation. The company’s focus on innovation and digital transformation enables its customers to connect, collaborate, and compete on a global scale.
Tata Communications is committed to sustainability and social responsibility. It strives to minimize its environmental impact and actively supports initiatives for digital inclusion, education, and community development.
As a trusted partner for digital transformation, Tata Communications continues to drive innovation, expand its global reach, and deliver cutting-edge solutions to meet the evolving needs of the digital age.
Job Responsibility For Junior Customer Service Role
- Assisting customers: Responding to customer inquiries and providing timely and accurate information about products or services. This may involve answering phone calls, emails, or live chat messages.
- Troubleshooting and problem-solving: Identifying and resolving customer issues, complaints, or technical problems by gathering relevant information and providing appropriate solutions or escalating the matter to the appropriate department if needed.
- Order processing: Processing customer orders, ensuring accuracy in product selection, pricing, and shipping details. This may involve coordinating with other departments like sales, logistics, or billing to ensure smooth order fulfillment.
- Maintaining customer records: Accurately recording and updating customer information, interactions, and transactions in the company’s customer relationship management (CRM) system or other relevant databases.
- Providing product/service information: Educating customers about product features, specifications, pricing, and promotions. This may involve explaining technical details or assisting with product selection based on customer needs.
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Skills Required For Junior Customer Service
- Communication skills: Strong verbal and written communication skills are crucial for effectively interacting with customers. You should be able to articulate information clearly, listen actively, and adapt your communication style to suit different customer needs and preferences.
- Empathy and patience: Demonstrating empathy towards customers’ concerns, showing patience in resolving issues, and maintaining a calm and professional demeanor even in challenging situations is essential for providing excellent customer service.
- Problem-solving abilities: Being able to analyze customer issues, think critically, and provide appropriate solutions or escalate problems when necessary is key. Resourcefulness and the ability to think on your feet are valuable assets in addressing customer inquiries and resolving complaints.
- Product knowledge: A good understanding of the products or services offered by your company is essential to provide accurate and relevant information to customers. Continuously updating your product knowledge will help you address customer queries effectively.
- Time management: Efficiently managing your time and prioritizing tasks is important in a fast-paced customer service environment. Being able to handle multiple customer inquiries simultaneously while maintaining quality service is a valuable skill.
HOW TO APPLY FOR TATA COMMUNICATIONS 2023 ?
To apply for the Tata Communications Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Junior Customer Service (Chennai, Mumbai, Pune , Ahmedabad,Bangalore , Hyderabad Locations)
Tata Communications 2023 – Frequently Asked Question ?
What is the Tata Communications selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Tata Communications salary for freshers?
The average of 3 LPA – 6 LPA is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
