The job is for international voice technical support with HTC Global Services in Chennai, and the desired work experience for candidates is around 1 to 4 years. Job Description: This includes taking inbound and outbound phone calls for customers in the US regarding technical issues and troubleshooting applications. The position calls for strong communication in English, particularly the ability to speak and understand U.S. accents. The candidate will be able to diagnose hardware/software/network-related issues, provide guidance on recommended resolutions, ensure a high standard of customer satisfaction by providing quality solutions and keeping customers informed, effectively escalating customers’ problems when necessary. The usual pre-requisites are some knowledge about computers, shift availability (as we support US time-zones) and sometimes they would like one to have previous experience of voice process. Training is generally provided. Vacancy for full time or out source ( wain) The job is a walk in basis i.e.Candidates have to attend the walk in interview on dates mentioned along with necessary documents.
Table of Contents
HTC Global Services Overview
| HTC Global Services Details : | |
| Company | HTC Global Services (walk-in) |
| Role | Technical Support (US) |
| Qualification | Any Graduate, Diploma in Any Specialization |
| Location | Chennai |
| Work Experience | 1 – 4 years |
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Required Skills
- Should have minimum 1 year of experience in International voice process (Technical support)
- Should have Excellent communication
- Respond to and resolve IT support tickets via phone or chat.
- Troubleshoot hardware, software, and basic networking issues
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.
Note
Night Shift
Only one way cab – Drop will be provided
Immediate joiners preferred
Candidates with experience in domestic or non-voice processes are not eligible to apply
Should have experience in Technical support – US Voice
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HTC Global Services Walk-In Schedule: Dates, Locations, and Venues
| For Chennai location interested candidates can walk-in directly to the below venue for interviews | |
| Date & Time | 15th September – 16th September , 12.00 PM – 5.00 PM |
| walk-in Address: | HTC Global Services(India) Pvt.Ltd. No.3, Kilambakkam, GST Rd, Vandalur, Chennai – 600048. |
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About HTC Company
HTC Global Services is a leading IT and Business Process Outsourcing services provider for global customers offering proven, fast, reliable solutions and customer service. About HTC Since its inception in 1990, HTC has evolved and now offers a variety of services including IT Consulting, Digital Transformation, Enterprise Solutions and Technical Support. With the vision to provide intuitive & innovative solutions with an expertise touch and a Global exposure that help organizations to ride on resolution in efficiency. HTC Global Services has emerged as a premiere choice of customers looking for an offshore outsourcing partner or placing other limited term requirements in India and internationally.
Frequently Asked Questions About HTC Walk-in Interview
What skills are required to apply for the HTC Global Services Technical Support (US) role?
HTC Global Services looks for candidates with strong communication skills, basic technical knowledge, and the ability to handle US-based customer queries confidently.
Who can apply for the HTC Global Services Chennai walk-in drive?
HTC Global Services invites graduates and candidates with prior experience in technical or customer support. Freshers with good communication skills are also welcome.
What is the interview process at HTC Global Services for Technical Support (US)?
HTC Global Services generally conducts multiple rounds, including communication assessment, technical round, and HR discussion during the Chennai walk-in drive.
What are the work timings for HTC Global Services Technical Support (US) employees?
HTC Global Services employees in this role typically work in night shifts aligned with US time zones. Candidates should be comfortable with rotational shifts.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
