Rebel Foods WALK IN Drive For Voice & Webchat Role. Any Graduate, Diploma Candidates can apply for the post.
Table of Contents
Rebel Foods WALK IN Drive – Overview
- Company – Rebel Foods
- Roles – Voice & Webchat
- Qualification – Any Graduate, Diploma
- Location – Pune
- Work Experience – 0-5 Years
- Salary – 1 LPA – 3 LPA
Rebel Foods WALK IN Drive – ABOUT THE COMPANY
Rebel Foods, formerly known as Faasos, is a cloud kitchen company based in India. It was founded in 2011 by Jaydeep Barman and Kallol Banerjee. Rebel Foods operates a network of virtual restaurants and brands that primarily offer food delivery and takeaway services.
The company follows a “multi-brand, multi-format” approach, creating a variety of food brands that cater to different cuisines and consumer preferences. Some of their popular brands include Behrouz Biryani, Oven Story Pizza, Mandarin Oak, The Good Bowl, and Sweet Truth. These brands are predominantly available for online ordering through various food delivery platforms.
Rebel Foods operates on a cloud kitchen model, which means they don’t have traditional dine-in restaurants. Instead, they have centralized kitchens where they prepare food for multiple brands simultaneously. This approach allows them to optimize operations, minimize costs, and rapidly scale their business.
In addition to its domestic presence in India, Rebel Foods has expanded internationally to markets like the United Arab Emirates, the United Kingdom, and Southeast Asia. The company has raised significant funding from investors and has garnered attention for its innovative business model and rapid growth.
Rebel Foods leverages technology and data analytics to streamline operations, improve efficiency, and enhance the customer experience. By utilizing insights gained from customer preferences and behavior, they continuously refine their menu offerings and optimize their brands.
Overall, Rebel Foods has established itself as a leading player in the cloud kitchen industry, leveraging technology and a diverse range of brands to meet the evolving demands of consumers in the food delivery space.
Rebel Foods WALK IN Drive – Responsibilities for Voice & Webchat
- Enhanced Customer Interaction: Voice and webchat roles play a vital role in providing real-time and personalized customer interactions. They allow customers to engage in two-way conversations, ask questions, seek support, and receive immediate assistance. This direct interaction helps build trust, address concerns, and enhance overall customer experience.
- Multichannel Support: Voice and webchat roles enable businesses to offer support through multiple channels. While voice support is ideal for complex queries and situations requiring a human touch, webchat provides a convenient option for customers who prefer text-based communication. By having both channels available, businesses can cater to a wider range of customer preferences and improve accessibility.
- Efficient Issue Resolution: Voice and webchat roles enable agents to quickly and efficiently resolve customer issues. Through effective communication, agents can actively listen to customer concerns, ask relevant questions, and provide accurate solutions or guidance. This reduces customer frustration, minimizes resolution time, and increases overall customer satisfaction.
- Cost-Effective Customer Service: Implementing voice and webchat roles can be a cost-effective approach for businesses. Compared to traditional call centers with high infrastructure and operational costs, webchat roles require fewer resources and can handle multiple chats simultaneously. This allows businesses to serve more customers with a smaller team, resulting in cost savings while maintaining service quality.
- Data Collection and Analysis: Voice and webchat interactions provide valuable data that businesses can analyze to gain insights into customer needs, preferences, and pain points. By tracking conversations, businesses can identify common issues, improve processes, and optimize their customer service strategies. This data-driven approach helps enhance customer satisfaction, identify trends, and make informed business decisions.
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Rebel Foods WALK IN Drive – Skills Required for Voice & Webchat
- Strong Communication Skills: Effective communication is crucial for voice and webchat roles. Agents should possess excellent verbal and written communication skills to convey information clearly, listen actively to customers’ concerns, and respond appropriately. They should be able to adapt their communication style to meet the needs of different customers and handle potentially challenging or sensitive situations with empathy.
- Active Listening: Active listening is a fundamental skill for voice and webchat roles. Agents must be able to fully understand customers’ queries or issues by actively paying attention, asking clarifying questions, and paraphrasing to ensure accurate comprehension. This skill helps agents provide relevant and personalized responses, leading to improved customer satisfaction.
- Multitasking and Time Management: Voice and webchat agents often handle multiple interactions simultaneously. They should be adept at multitasking, managing their time effectively, and prioritizing customer queries based on urgency. This skill enables them to handle a high volume of customer interactions efficiently without compromising the quality of service.
- Problem-Solving Abilities: Voice and webchat agents should possess strong problem-solving skills to address customer issues effectively. They need to be able to analyze situations, identify root causes of problems, and provide appropriate solutions or escalate to the relevant teams when necessary. Having a proactive and solution-oriented mindset allows agents to resolve customer issues efficiently.
- Technological Proficiency: Proficiency in relevant technology and software is essential for voice and webchat roles. Agents should be comfortable navigating customer service platforms, using chat tools, and operating customer relationship management (CRM) systems. They should also be adaptable to new technologies and possess basic troubleshooting skills to assist customers with technical difficulties they may encounter during interactions.
HOW TO APPLY FOR Rebel Foods WALK IN Drive?
To apply for the Rebel Foods (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice & Webchat |
| Experience | 0-5 Years |
| Contact no. | Fazal Shakh ( 8788707852 ) |
| Date | 7th July – 16th July 2023 |
| Time | 11.00 AM – 5.00 PM |
| walk-in Address: | Lalwani House, B wing 2nd Foor Above Axis Bank, Sakore Nagar, Viman Nagar – 411014 |
Rebel Foods WALK IN Drive – Frequently Asked Question?
What is Rebel Foods Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Rebel Foods for freshers?
The average of 1 LPA – 3 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
