GlobalLogic has announced recruitment for Technical Support Engineer and other positions in major cities in India such as Bangalore, Chennai, Gurgaon, Hyderabad, Nagpur, Noida and Pune. The drive is appropriate for the candidates holding a Bachelor’s degree and they have at least 1+ years of work experience. Candidates may have an opportunity to join in a technology based environment providing support to both business and technical operations. For seasoned IT and technical support professionals seeking to advance their careers, this GlobalLogic hiring drive 2026 may be an excellent opportunity. Eligibility, Skills, and Job Responsibilities for each role are detailed before applying.
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GlobalLogic Technical Support Engineer – overview
| GlobalLogic Technical Support Engineer Details: | |
| Company | GlobalLogic |
| Roles | Technical Support Engineer & More |
| Qualification | Bachelor’s degree |
| Location | Bangalore, Chennai, Gurgaon, Hyderabad, Nagpur, Noida, and Pune. |
| Work Experience | 1+ years |
Roles & Responsibilities for Technical Support Engineer
- Interact with customers via email, chat and telephonically to diagnose troubleshoot and resolve complex technical issues related to AIML products, solutions, and Cloud environment.
- Based on the requirement around architectural design, provide technical support and guidance to customers for AIML and cloud-based solutions.
- Diagnose problems with ML/AI models, generative AI, APIs/integration/deployments and cloud service
- Timely acknowledgement and resolution of customer queries while meeting or exceeding established Service Level Objectives (SLOs).
- Consistently deliver the technical support accurately, effectively and on high-quality over the phone to maintain customer satisfaction.
- Investigate and rectify the root causes via advanced tools and techniques to provide clean and complete resolutions for customers.
- Help in create and update Technical documentation, Troubleshooting guide, Knowledge Base Article and standard operating procedure.
- Recognizing repetitive problems and patterns; updating preventive actions or processes that enhance the product quality as well as customer experience.
- Articulate technical concepts/solutions to customer and internal stakeholders with differing tech knowledge
Eligibility
- Bachelor in Computer Science, Information Technology or Engineering field and/or equivalent practical experience.
- 1+ years of relevant experience in Technical Support, troubleshooting or another technical role
- Deep knowledge or experience with AIML, Chatbots, LLMs and Generative AI.
- GCP knowledge or experience (preferred)
- Mainly you will have a good understanding of cloud or hybrid cloud environments.
- High skills in troubleshooting and analytics to identify, diagnose and resolve technical issues.
- Outstanding customer support with a customer-oriented approach.
Apply Link for Multiple Role at GlobalLogic
| Check below to apply now for the Technical Support Engineer (Gurgaon Location) |
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| Check below to apply now for the Multiple role in India |
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About GlobalLogic company :
GlobalLogic is one of the largest digital product engineering firms that provides innovative software products to companies across the world. Dedicated to the digital transformation, product development, and customer experience, GlobalLogic assists organizations of various industries to use the technology to remain competitive in the modern fast-changing market environment. The company provides a full portfolio of services, such as software development, quality assurance, UX/UI design and product management. GlobalLogic is experienced in many areas such as in automotive, healthcare, telecommunication and media serving many customers. GlobalLogic will embrace innovation, provide value and help clients succeed in the digital era through its network of delivery centers world over and a team of experienced professionals.
Frequently Asked Questions (FAQs)
Can experienced candidates apply for GlobalLogic jobs?
Yes, candidates with relevant professional experience can apply for suitable GlobalLogic positions.
How much work experience is required for GlobalLogic Technical Support Engineer?
The listed opportunities generally require candidates with 1+ years of work experience, depending on the role.
What is the qualification required for GlobalLogic jobs?
Candidates should have a Bachelor’s degree or meet the education hiring mentioned for the specific position.
DISCLAIMER:
The hiring information provided above is for informational purposes only. The above details have been taken from the official website of the organization. We do not provide any hiring guarantee. Hiring will be carried out as per the company’s official process. We do not charge any fee for providing this job information.
