Find your dream job now

5 lakh+ jobs for you to explore

Summit Next Work from Home

Summit Next Work from Home Jobs Opportunity – Apply Now!

Want to kick-start your career from the comfort of your home? Summit Next is offering the position of WFM Specialist/Manager in a completely remote capacity. This position is available to both new graduates and those with up to two years of experience. Freshers from any field can apply if they hold a Bachelor’s degree. If you like to plan schedules and staffing processes, along with ensuring operational business functions, then you would be able to achieve a lot in this position. Summit Next is ideal for newcomers in the field of operations as it provides flexible work conditions, ample professional growth, and a collaborative team. The best part is that you can apply from anywhere — so don’t miss this chance!

Summit Next Work from Home Jobs Overview

Summit Next Work from Home Jobs Opportunity Details :
CompanySummit Next work from home
RolesWorkforce Management (WFM) Specialist / Manager
QualificationBachelor’s Degree
LocationRemote
Work Experience0-2 years

Also apply-  Smart Technologies Work From Home Jobs For Experienced

Key Responsibilities

  • Develop methods for meeting set service levels automatically such as in capacity-driven systems which implement a service request queue.
  • Tailored expectations to workload by analyzing them and consulting with the client for the workload-augmented forecast.
  • Broker real time schedules for agents concerning their attendance, shifts and actual working hours.
  • Design, construct and manage the process for real time attendance, adherence and intraday management control setups.
  • Work with both operations and the client groups to agree on key performance indicators and overall WFM metrics.
  • Compile operational reports at regular intervals which the WFM Reporting System produces automatically e.g. reported and documented forecast accuracy, reported and documented shrinkage, reported and documented utilization.
  • Analyze the current structure and suggest changes to further improve workforce productivity while lowering the operational costs.
  • Participate in the selection and preparation of new WFM team members as the unit expands.

Job Requirements

  • Proficient in Excel; knowledge of WFM software such as Genesys, NICE IEX, Verint, Calabrio, and Aspect is a plus.
  • Validate experience with planning, estimating, and undertaking real-time staff management activities.
  • Outstanding proficiency in analytical and logic-driven problem-solving capabilities.
  • Verbal/ written collaboration skills with stakeholders from different departments are essential. Candidates must have strong command of the English.
  • This individual should have some level of maturity to manage and advance the work independently.
  • Exposure to offshore or multi-site teams is an advantage.

Also apply-  Sharechat Work From Home Jobs | Hiring fresher for Intern Roles

Apply Now for the Workforce Management (WFM) Specialist / Manager Role at Summit Next

Click the link below to apply for the Summit Next at Workforce Management (WFM) Specialist / Manager role
Apply now

Why Choose Summit Next for Work from Home Jobs?

SummitNext is a global BPO company that also works with offshore services, providing tailored specialty ranging from e-commerce, finance, healthcare, and technology. Founded in 2020, these sectors mark their entry into modern business process outsourcing.

SummitNext boasts an adaptive work culture to fully remote jobs and offshore employment. This gives SummitNext’s employees in the United States and India the opportunity to take up positions in Malaysia and the Philippines, broadening their career perspectives.

SummitNext places great importance on respecting employees and cultivating a trusting environment, thus enabling them to reach optimal performances.

About Summit Next company :

SummitNext Services Sdn Bhd is a relatively recent company founded in 2020 in Malaysia. The company offers business process outsourcing, customer service, technical support, and virtual assistant services to other companies. They work with clients from different sectors which include finance, e-commerce, healthcare, and information technology. SummitNext has offices in Malaysia, India, Philippines and the USA.

The company opened a new office in Sungai Petani, Kedah in 2024. The expansion is anticipated to generate over 150 new employment opportunities in the region. The company is well known for its kind culture and flexibility in the friendly environment. Employees claim it’s a great workplace due to the support provided and the opportunity to advance in their careers. Clients of SummitNext are provided with excellent service due to the new technologies that the company is committed to employed.

Summit Next Work from Home
Summit Next Work from Home

FAQs About Summit Next Work from Home Jobs

Who can apply for work from home jobs at SummitNext?

SummitNext remote positions are open to anyone above the age of 18 who has basic computer knowledge and good communication skills as well as reliable internet access. Certain positions may also require previous work experience or certain language competencies.

Does SummitNext offer work from home jobs?

Yes, We have several remote positions available to SummitNext which include customer service representatives, assistants, and data entry professionals as well as tech support specialists.

What is SummitNext?

SummitNext is a Business Process Outsourcing (BPO) company that is among the growing South African service providers. We furnish client service, technical support, and back-office support services to clients throughout the world.

Disclaimer:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.

Leave a comment

DMCA.com Protection Status