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Work from home at HighLevel

Work from home at HighLevel For Customer Support Concierge

HighLevel, a leading all-in-one marketing platform, is offering a great work-from-home opportunity for the role of Customer Support Concierge. If you’re new to the field or have less than a year of experience, this is the perfect job to kickstart your career in customer support. All you need is a high school diploma or GED, and you’ll be earning between ₹4 LPA to ₹5 LPA. As a Customer Support Concierge, you’ll be helping customers with their questions and guiding them through the platform, all from the comfort of your home. With flexible working hours and a supportive team, this role is a fantastic entry point if you’re looking to grow in customer service and marketing.

Job Role Details

Work from home at HighLevel Details :
CompanyHighLevel work from home
RolesCustomer Support Concierge
QualificationHigh school diploma or GED
LocationRemote
Work Experience0-1 years
Salary4 lpa-5 lpa

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Roles & Requirements

What You’ll Do:

  • Greet customers as they enter the lobby and direct them to the right team member.
  • Answer video calls and chats, and guide customers to the appropriate team members.
  • Set up best practices for Zoom waiting room etiquette and ensure a positive experience in the Zoom room.
  • Work closely with Managers and customer support representatives to connect customers on Zoom.
  • Help educate customers on how to use chat and Zoom support features effectively.
  • Connect Senior Specialists with customers who have scheduled appointments.
  • Share feedback with the leadership team to help improve the customer experience.
  • Handle urgent issues by collaborating with Managers and Senior Specialists.
  • Take on other tasks as required, depending on business needs.

What You’ll Bring:

  • You should have at least a high school diploma or GED.
  • It’s great if you’ve worked as a receptionist, scheduler, or in an administrative role before.
  • Knowing how to use online scheduling tools like Google Calendar is a bonus.
  • If you’ve handled a lot of calls and helped customers solve problems, that’s a plus.
  • Strong communication skills are key, whether it’s through phone, email, or messaging.
  • Managing time well to keep up with tasks in a fast-paced environment is important.
  • You’ll need to be organized to keep track of important details and records.
  • Patience and good listening skills are a must to help customers effectively.
  • Being friendly and approachable will help create a pleasant experience for customers.
  • Being able to adjust how you communicate depending on the situation shows emotional intelligence.
  • Working from home requires a quiet space and being “camera ready.”
  • A stable internet connection with minimal interruptions is essential.
  • You’ll need to make a lasting positive impression and build relationships with customers.
  • You’ll need to be flexible with your schedule, including mornings, evenings, weekends, and holidays.
  • Knowledge of HighLevel products and services is helpful.
  • Intermediate skills with MAC computers, including using multiple apps, are good to have.
  • Basic knowledge of Google Suite, Zoom, Slack, and Excel is also a plus.

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Benefits of Working From Home with HighLevel

Working from home with HighLevel offers many benefits that can make your work life easier and more enjoyable. One of the best parts is the flexibility it gives you. Whether you’re an early bird or prefer to work late, you can set your own hours to fit your lifestyle, giving you the freedom to balance work with family or personal time. Without the daily commute, you save both time and money, and you can skip the stress of traffic. You can set up your workspace in a way that makes you feel comfortable and focused, which helps you get your work done more efficiently. HighLevel’s tools are built to help you work smarter, not harder, making tasks like client management and marketing automation much easier. With fewer distractions at home, staying focused and on track becomes simpler. Plus, you can work with clients from all over the world, without being tied to a specific office. Working remotely also helps you become more independent and organized, which benefits both your personal growth and your career. You’ll save money on travel and office expenses, and feel good knowing you’re contributing to a greener environment by cutting down on your carbon footprint. Overall, working from home with HighLevel brings more flexibility, efficiency, and personal well-being, making it a great choice for anyone looking for a better work-life balance.

About HighLevel company :

HighLevel is an easy-to-use, all-in-one marketing platform designed to help businesses grow and make their daily operations simpler. It’s perfect for agencies, marketers, and business owners, offering a range of tools to manage everything from customer relationships (CRM) to email marketing, sales funnels, and even booking appointments.

What makes HighLevel special is its focus on automation. It helps businesses save time by automating repetitive tasks like following up with leads and keeping in touch with customers, so you don’t have to do everything manually. Plus, it combines features like landing page creation, SMS marketing, email campaigns, and social media management – all in one place.

HighLevel also works well with other tools and apps, so it’s flexible enough to meet the needs of any business. Whether you’re running a small local shop or managing a big marketing agency, HighLevel is built to support your growth, with an easy and friendly interface that makes it simple to use.

Work from home at HighLevel
Work from home at HighLevel

FAQ: HighLevel Work From Home Jobs

What is the role of a Customer Support Concierge at HighLevel?

A Customer Support Concierge at HighLevel is responsible for assisting clients with their inquiries, managing support tickets, troubleshooting technical issues, and ensuring a seamless experience for HighLevel users. This role typically involves providing exceptional customer service through chat, email, and sometimes phone calls.

What are the working hours?

The working hours can vary depending on the team’s needs and the regions you are supporting. However, most positions involve working during regular business hours, with some roles requiring flexibility for weekend shifts or night shifts based on customer demands.

How do I apply for this role?

To apply for the Customer Support Concierge role at HighLevel, visit their Careers page and submit your resume, along with a cover letter detailing your relevant experience and why you are a great fit for the role.

Disclaimer:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.

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