JLL is offering a work-from-home job for the role of Customer Success Associate, based in New Delhi (Remote). This role is open to recent graduates and is a good chance for freshers to start their career. As a Customer Success Associate, you will help customers with their questions, guide them in using JLL’s services, and make sure they are satisfied. You will also support the team by sharing updates, preparing simple reports, and solving client issues on time. The role will help you build skills in communication, problem-solving, teamwork, and time management, while giving you experience of working in a global company.
Table of Contents
JLL Job Overview
| JLL Job Details | |
| Company | JLL work from Home |
| Roles | Customer Success Associate |
| Qualification | Recent Graduate |
| Location | New Delhi (Remote) |
| Work Experience | Fresher |
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Roles & Responsibilities For Customer Success Associate
- Relationship Development: Maintain regular, effective touchpoints with client leadership and end-users through a mix of digital communications and strategic live meetings (as needed) with key stakeholders.
- Data-Driven Portfolio Management: Analyze product usage data across 50-75 accounts to identify trends, risks, and opportunities; create scalable action plans based on these insights.
- Scalable Success Programs: Design and implement one-to-many programs that efficiently deliver value to multiple clients simultaneously.
- Large-Scale Training Facilitation: Plan and execute group training sessions, webinars, and learning experiences that efficiently educate users across multiple accounts. Facilitate group product training sessions that address common needs across your portfolio.
- Proactive Engagement Strategies: Develop innovative approaches to maintain meaningful connections with a high volume of accounts through digital touchpoints (emails, videos), automated communications, and strategic live interactions.
Skills Required For Customer Success Associate
- Data Analysis Skills: Strong ability to analyze customer usage data (across a variety of tools), identify patterns, and translate insights into actionable strategies across multiple accounts.
- Exceptional Communication Skills: Fluent English (both written and verbal) with the ability to communicate clearly and effectively across different channels and cultural contexts.
- Scale Mindset: You have experience managing a high volume (50+) of accounts simultaneously with the ability to create efficient processes that maintain quality at scale. You know when to give individualized attention to struggling, at-risk or escalated accounts.
- Group Facilitation Skills and Effective Meeting Management: Ability to design and deliver engaging group training sessions that meet the needs of diverse participants. Experience leading effective virtual meetings and webinars that engage multiple stakeholders and deliver clear value.
- Team Collaboration: Ability to work with internal teams to advocate for client needs while balancing the constraints of a high-volume role.
Apply Link for the Customer Success Associate Role at JLL
| To Check & Apply for Customer Success Associate Role at JLL – New Delhi (Remote) |
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About JLL Company:
JLL (Jones Lang LaSalle) is a leading global real estate and professional services company. It helps clients buy, sell, manage, and invest in properties while also offering facilities management, consulting, and technology solutions. With operations in over 80 countries, JLL is known for its focus on innovation, sustainability, and delivering value to clients worldwide.
Frequently asked questions (FAQ)
What does a Customer Success Associate do at JLL?
At JLL, a Customer Success Associate helps clients by answering their questions, solving problems, and ensuring they have a good experience with JLL’s services.
What qualifications are needed for the Customer Success Associate role at JLL?
To apply at JLL, candidates should be recent graduates, and the role is open to freshers who want to start their careers in customer service.
Where is the Customer Success Associate role at JLL based?
The role at JLL is based in New Delhi (Remote/Work from Home), giving candidates the flexibility to work from home while being part of a global company.
