Sika Recruitment 2025 is open for the position of Customer Service Executive at its Mumbai location. Candidates with a graduate degree in any stream are eligible to apply, with preference given to those holding an MBA/PGDM qualification. This role offers an exciting opportunity to manage customer relationships, order processes, and service excellence for a globally renowned company. If you have the required qualifications and a passion for customer service, this is your chance to join Sika’s dynamic team.
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Details
| Sika Recuitment 2025 Details: | |
| Company | Sika |
| Roles | Customer Service Executive |
| Qualification | Graduate in any stream, MBA / PGDM preferred |
| Location | Mumbai |
| Work Experience | 1 to 3 years |
| Salary | 4 – 5 LPA |
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Responsibility / Qualifications :
| Job Role | Customer Service Executive | ||||
| Qualifications: | Graduate in any stream, MBA / PGDM preferred | ||||
| Experience: | 1 to 3 years | ||||
| Job Type: | Full Time | ||||
| Location: | Mumbai | ||||
| Responsibility / Qualifications For Customer Service Executive : | |||||
| Responsibility : 1. Perform tasks related to Sales and Delivery Order Management efficiently. 2. Build strong customer relationships through proactive communication on order management, including product availability, order status, and delivery tracking. 3. Manage the Master Data maintenance process to support seamless order management. 4. Address customer complaints using the Non-conformance Management (NCM) system, communicate investigation results and corrective actions, and ensure timely resolution for non-product quality issues. 5. Capture and convey customer expectations, requirements, and feedback to the business for improvement. 6. Provide regular order status reports and monitor customer order placements against sales targets. 7. Gather market intelligence from daily customer interactions and share insights with the business as needed. Qualifications : 1. Graduate in any discipline; MBA/PGDM preferred. 2. Certification in Supply Chain (e.g., APICS) is an added advantage. 3. Strong communication skills. 4. Proficient in SAP Order-to-Cash (OTC) processes. 5. Good understanding of products/services in relevant business segments. 6. Strong knowledge of business processes. 7. Demonstrates service excellence competencies. 5. Ability to collaborate effectively within and across teams to provide exceptional customer service. | |||||
Sika Recuitment 2025 (Customer Service Executive): Apply Link
| To Check & Apply for Sika Important Link (Mumbai Location) | |||||
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HOW TO APPLY ?
To apply for the Sika – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
| Apply for Job Base on Location,Role & Qualification | ||
| Jobs By Location | Jobs By Role | Jobs By Qualification |
| Hyderabad | Sales Executive Jobs | 10th Pass/12th Pass |
| Bangalore | HR Jobs | Any Graduate |
| Mumbai | Accounting Jobs | BCOM/MCOM |
| Gurgaon | Customer Service Jobs | MBA/PGDM |
| Kolkata | IT software Jobs | BCA/MCA |
| Pune | Account Receivable / Account Payable Jobs | Work from Home |
| Chennai | Relationship Manager | BE/BTECH/ME/MTECH |
| Kochi | Finance Jobs | Diploma |
| Coimbatore | Other Jobs | Other Degrees |
About Sika company :
Sika is a globally recognized specialty chemicals company known for its innovative solutions in construction and industrial manufacturing. Headquartered in Switzerland, Sika specializes in developing and producing systems and products for bonding, sealing, damping, reinforcing, and protecting across various industries. With a strong focus on sustainability, the company operates in over 100 countries, delivering high-quality products that enhance durability and efficiency in construction and industrial applications.
Frequently Asked Question?
Who is the founder of Sika?
Kaspar Winkler .
What does a customer service executive do?
Customer Service Executives manage a wide range of customer inquiries through various channels such as phone calls, emails, live chats, and social media.
Is customer service executive a BPO job?
According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows: They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
