Capgemini is seeking candidates to join the Contact Support Group (CSG) in Noida. Anyone who graduated or earned a three-year diploma in 2025 is eligible. Freshers and 0-5 year experienced can apply. In the scope of this job, you’ll assist customers with basic issues and answer questions using our company software tools to create and maintain ticketing. It’s a good job for someone looking to get into IT help. You’ll discover how to share the work with others, handle customer calls and fix elementary tech problems. Capgemini offers a solid place to work and good opportunities to learn and grow in your job.
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Capgemini Off Campus Drive 2026: – Overview
| Capgemini Off Campus Drive 2025 Details : | |
| Company | Capgemini |
| Roles | Contact Support Group (CSG) |
| Qualification | completed any 3-year diploma / graduation in 2025 |
| Location | Noida |
| Work Experience | 0-5 years |
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Roles & Requirement For Contact Support Group (CSG)
- Provide L-1 support for incidents, inquires and service request.
- Log, categorize and prioritize tickets in ITSM tools (ServiceNow/Remedy).
- Deliver first-call resolution through standardization processes and a knowledge center.
- Escalate the level of support needed on specific issues to proper technical teams.
- Adhere to SLAs and keep users informed about the progress of tickets.
- Diagnose simple to moderate application, system and network issues.
- Phone, email, chat and ticketing support.
- Record resolution and contribute to knowledge base.
- Make the customer satisfaction of trade, communication and the time to contact.
Skills Required For Contact Support Group (CSG)
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Apply Link for Contact Support Group Role at Capgemini Off Campus Drive 2026
| Click the below Button to Apply for Contact Support Group Role at Capgemini (Noida Location) |
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About Capgemini Company:
Capgemini, a global company that assists businesses with digital transformation, technology, professional services and consulting. The company has been around since 1967 and is headquartered in Paris, France. Today, more than 350,000 people work for it in over 50 countries. Capgemini enables organizations to achieve their business ambitions through an array of services, from strategy to operations. It offers cloud technology, AI, cyber protection and software development, among other things. The firm is renowned for its strong client relationships and strategic solutions to challenging problems that ensure success for clients in any vertical transitioning into the digital age.
FAQs for Capgemini Off Campus Drive 2026:
What is the role of Capgemini’s Contact Support Group (CSG) and who can apply?
Capgemini’s CSG team handles Level-1 IT and customer support, ticket management, and first-contact resolution. Candidates who completed any 3-year diploma or graduation in 2025 can apply.
Does Capgemini require prior experience for the CSG position?
No, Capgemini accepts both freshers and experienced candidates (0–5 years). Prior IT support experience is optional but an added advantage.
Where is Capgemini hiring for the CSG role in this off-campus drive?
Capgemini is hiring for the CSG role at its Noida location, with opportunities to work in rotational shifts depending on business requirements.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
