Capgemini is hiring for the Contact Support Group (CSG) role in Noida. Anyone who completed a 3-year diploma or graduation in 2025 can apply. Freshers and candidates with 0–5 years of experience are eligible. In this job, you will help customers with basic issues, answer their queries, and create/support tickets using company tools. This is a good role for someone who wants to start their career in IT support. You will learn how to handle customer calls, solve simple technical problems, and work with different teams. Capgemini offers a stable work environment and good learning opportunities for career growth.
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Capgemini Off Campus Drive 2026: – Overview
| Capgemini Off Campus Drive 2025 Details : | |
| Company | Capgemini |
| Roles | Contact Support Group (CSG) |
| Qualification | completed any 3-year diploma / graduation in 2025 |
| Location | Noida |
| Work Experience | 0-5 years |
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Roles & Requirement For Contact Support Group (CSG)
- Handle Level-1 support for incidents, queries, and service requests.
- Log, categorize, and prioritize tickets in ITSM tools (ServiceNow/Remedy).
- Provide first-contact resolution using SOPs and knowledge base.
- Route unresolved issues to appropriate technical teams.
- Maintain SLA compliance and update users on ticket progress.
- Perform basic troubleshooting for applications, systems, and network issues.
- Support via phone, email, chat, and ticketing tools.
- Document solutions and contribute to knowledge base improvement.
- Ensure customer satisfaction through clear communication and timely responses.
Skills Required For Contact Support Group (CSG)
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Apply Link for Contact Support Group Role at Capgemini Off Campus Drive 2026
| Click the below Button to Apply for Contact Support Group Role at Capgemini (Noida Location) |
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About Capgemini Company:
Capgemini is a global company that provides consulting, technology, and digital services. It started in 1967 and is based in Paris, France. Today, it operates in more than 50 countries and has over 350,000 employees. Capgemini helps businesses use technology to work better and grow. Its services include cloud solutions, artificial intelligence, cybersecurity, and software development. The company is known for working closely with clients and offering smart, long-term solutions that support digital transformation and business success.
FAQs for Capgemini Off Campus Drive 2026:
What is the role of Capgemini’s Contact Support Group (CSG) and who can apply?
Capgemini’s CSG team handles Level-1 IT and customer support, ticket management, and first-contact resolution. Candidates who completed any 3-year diploma or graduation in 2025 can apply.
Does Capgemini require prior experience for the CSG position?
No, Capgemini accepts both freshers and experienced candidates (0–5 years). Prior IT support experience is optional but an added advantage.
Where is Capgemini hiring for the CSG role in this off-campus drive?
Capgemini is hiring for the CSG role at its Noida location, with opportunities to work in rotational shifts depending on business requirements.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
