Tide Work from Home hiring Customer Support Associate roles. Any Graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Tide Work from Home
- Role -Customer Support Associate
- Qualification –Any Graduate
- Experience –1 Year plus
- Location –Remote ( Hiring office Hyderabad)
- Salary –4 Lpa – 6 lpa
ABOUT COMPANY
Tide is a well-known brand of laundry detergent and fabric care products. It is produced by Procter & Gamble and has been a popular choice for consumers worldwide for many years. Tide offers a range of laundry detergents, fabric softeners, stain removers, and related products, catering to various cleaning needs and fabric types. The brand is known for its effective cleaning power and innovative formulas that help remove tough stains and keep clothes looking fresh and vibrant. Tide has established itself as a trusted and reliable name in the laundry care industry, offering a wide range of products to meet the diverse needs of consumers.
What You Will Be Doing As Customer Support Associate
- Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them)
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide
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Skills Required for Customer Support Associate
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers. Clear and concise communication helps in understanding customer needs, providing information, and resolving issues.
- Empathy and Patience: Customer Support Associates must have empathy and patience to understand customer concerns and provide support in a compassionate manner. Dealing with frustrated or upset customers requires the ability to remain calm, listen attentively, and provide solutions.
- Problem-Solving Abilities: The ability to analyze situations, identify problems, and offer effective solutions is vital for a Customer Support Associate. Being resourceful and proactive in resolving customer issues demonstrates problem-solving skills.
- Product Knowledge: Thorough knowledge of the company’s products or services is necessary to address customer inquiries accurately and provide appropriate guidance. Continuous learning and staying updated with product information is crucial.
- Time Management and Organization: Customer Support Associates often handle multiple inquiries simultaneously. Strong time management and organizational skills help prioritize tasks, meet deadlines, and efficiently manage customer interactions.
- Technical Proficiency: Proficiency in using customer support software, ticketing systems, and other tools is beneficial. Basic technical skills allow for troubleshooting common customer issues and providing relevant guidance.
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HOW TO APPLY FOR Tide Work from Home 2023 ?
To apply for the Tide Work from Home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Tide Work from Home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Support Associate -Remote ( Hiring office Hyderabad)
Tide Work from Home– Frequently Asked Question?
What is the Tide Work from Home Selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 Lpa – 6 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information
