The position is that of a Work From Home Customer Service Officer with Unilever and the position is a great opportunity to graduates who have 2-4 years of experience. Within this distant role, the candidates will be answering customer enquiries via phone, email, or chat guaranteeing quality service and quick service delivery. The job entails being aware of customer issues, giving the right information about products or services and upholding professional communication with the customers all the time. You also will record contacts, track outstanding matters, and liaise with internal teams in cases where escalation is necessary. It requires high communication skills, fundamental computer literacy and problem-solving skills that are customer oriented. This role will enable you to work from home and be linked with the Maharashtra hiring office and be involved in achieving customer satisfaction and service excellence.
Table of Contents
Position Overview of Territory Sales Officer Jobs at Unilever
| Work from home jobs Details : | |
| Company | Unilever work from home |
| Roles | Customer Service Officer |
| Qualification | Graduation |
| Location | Remote ( hiring office Maharashtra) |
| Work Experience | 2 to 4 years |
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Roles & Responsibilities For Customer Service Officer:
- Professionally address customer calls, emails or chat queries.
- Give correct information on products and services.
- Customer complaints can be resolved in a short time.
- Keep a record of the customer interactions and transactions.
- Making follow-ups to customers to resolve issues.
- Speak politely and establish good customer relations.
- Defer complicated matters to the interested team when necessary.
- Achieve targets on response times and service quality.
- Know the needs of customers and provide appropriate solutions.
- Adhere to policies and customer service procedures at the company.
- Gather customer reactions and communicate with executives.
- Use CRM software or support software to handle requests.
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Apply Now for the Customer Service Officer Role at Unilever
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About Unilever company :
Unilever is a giant global corporation that produces everyday products, from food to cleaning materials and personal care items. The company seeks to “improve people’s lives at home while managing our use of the world’s natural resources,” according to its website. Unilever is the company behind a number of well-known corporate brands, including Dove, Lipton and Surf. They are committed to sustainability, so they do their best to produce their products in a manner that is good for the planet. Unilever also aims to enhance the health and well-being of people around the world, offering quality products at an affordable price. The company believes in giving back to society, and making a difference is something we take seriously.
FAQs – Customer Service Officer (Work From Home)
What is the role of Customer Service Officer at Unilever?
The Customer Service Officer at Unilever handles customer queries through calls, emails, or chat, provides product information, resolves complaints, and ensures customer satisfaction while working remotely.
What qualifications are required for the Customer Service Officer role at Unilever?
Unilever requires candidates to have a graduation degree along with 2 to 4 years of customer service experience. Strong communication skills and basic computer knowledge are also preferred.
Is the Customer Service Officer position at Unilever work from home?
Yes, Unilever offers this as a remote work-from-home opportunity. However, the hiring office is based in Maharashtra, and candidates will work virtually while coordinating with the assigned team.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
