Nielsen is looking to hire Customer Support Representative and various other positions in Pune, Mumbai, Hyderabad and Bengaluru. The latest hiring by Nielsen provides some opportunities to those who have at least 1 year of work experience and hold a Bachelor’s degree. Successful candidates will gain the opportunity to work in a professional setting where they will contribute to the business operations, customer needs and daily workflows. These opportunities might be right for people who enjoy problem-solving, communication and organization skills. These job openings at Nielsen are available for those who are seeking to make a career with a well known global organization and can apply online according to their skills and experience. The hiring spree can be a helpful avenue for those seeking a new opportunity in 2026, particularly for seasoned professionals in the job market looking to make a transition.
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Nielsen Hiring Customer Support Representative 2026 – Overview
| Nielsen Hiring Customer Support Representative 2026 Details | |
| Company | Nielsen |
| Roles | Customer Support Representative & Multiple other roles |
| Qualification | Bachelor’s Degree |
| Location | Pune, Mumbai, Hyderabad, Bengaluru |
| Work Experience | 1+ years |
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Roles & Responsibilities – Customer Support Representative
- Responsible for setting deadlines and coordinating the completion of standard change requests and Discrepancy resolution for customer-submitted tickets, within SLA guidelines.
- Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed. Coordinate with multiple internal departments to resolve customer-related issues or requests.
- Entitle customers to newly licensed products.
- Provide customers with timely, clear, and concise status and information related to sales requests, change requests and Discrepancies including resolution, access, and other key details.
- Evaluate incoming product-related issues and escalate to account manager when needed.
- Adhere to and reinforce the practice of documenting all customer activity in the Gracenote CRM (currently Zendesk).
- Develop a strong understanding of the business to relate problems to business impacts. Understand when to place a sense of urgency and when to escalate critical problems.
- Provision access to standard samples to customers during the pre-sales process.
Eligibility Criteria – Customer Support Representative
- Must possess strong customer service skills, emotional intelligence and excellent interpersonal and communication skills, both verbal and written.
- Associates or Bachelor’s degree in a technical discipline or 1 – 3 years experience in a customer facing role.
- Must be able to work the shift hours identified as well as adjust the shift as required by the business.
- Flexibility to extend the support to the team in their working hours if required.
- Working knowledge of business software/applications – Google Suite, Jira, Salesforce, a plus.
- Experience in research and resolution of problems using analytical skills in a digital environment is strongly preferred.
- Must be self-motivated and able to work effectively with minimum supervision and assume responsibility for appropriate follow-through.
- Ability to adapt to a fast-changing work environment while maintaining stability of performance under pressure and to demonstrate patience and control when dealing with difficult situations.
Apply Link for Multiple Role at Nielsen Hiring Customer Support Representative 2026
| Click the below button to apply for multiple job role in Nielsen (Across India) |
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| Click the below button to apply for Customer Support Representative (Mumbai) |
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About Nielsen Company
Nielsen is global data and measurement company providing the most complete and trusted view of consumers, media, and markets worldwide. By employing data, analytics and technology, the company helps businesses understand what people watch and buy, as well as their preferences. Across industries Nielsen partners with businesses to deliver truth and enable better business decisions. The service it provides includes audience measurement, consumer research, data analytics and media insights.
FAQs – Nielsen Hiring Customer Support Representative 2026
Can experienced candidates apply for Nielsen Customer Support Representative jobs?
Yes, candidates with 1+ years of experience who meet the role hiring can apply.
How much work experience is required for Nielsen Hiring 2026?
Candidates with 1 or more years of relevant work experience can apply.
What is the qualification required for Nielsen Customer Support Representative 2026?
Candidates should have a Bachelor’s degree from a recognized university or institution.
DISCLAIMER:
The hiring information provided above is for informational purposes only. The above details have been taken from the official website of the organization. We do not provide any hiring guarantee. Hiring will be carried out as per the company’s official process. We do not charge any fee for providing this job information.
